室外泳池

泗水圖加根瑞士貝爾旅店的評價

4 out of 5
泗水圖加根瑞士貝爾旅店
Jl. Tunjungan 101, Surabaya, Surabaya

評價

8.6

優異

10 分評分,優異;160 則評價中有 64 則" "
8 分評分,不錯;160 則評價中有 75 則" "
6 分評分,一般;160 則評價中有 18 則" "
4 分評分,欠佳;160 則評價中有 2 則" "
2 分評分,很差;160 則評價中有 1 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

7.6/10 

設施服務

8.4/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

kwok kuen

今次我訂兩間豪華房 要吸煙房 但佢得一間有吸煙 易吸煙房不是豪華房 要降級 如果我需要兩間房都吸煙兩間都要降級 並沒有退回差價 即時話我用豪華房價錢住普通房
於 2023 年 4 月住了 1 晚
Yunita - Ecommerce 於 2023年5月3日的回應
Dear Mr. Kwok KuenWarmest greeting from Swiss-Belinn Tunjungan SurabayaOur sincere apologies for the issues that you have encountered with us during your stay. Please be assured that your feedback is valuable to us and we will definitely look into the issues that you have raised and work on improvements to minimize such encounters.I have check at our system that your are reserve for Grand Deluxe room, to be inform that our Grand Deluxe only available 1 room in each floor. Therefor, we only have 1 room Grand Deluxe Smoking.Once again, we apologize for this experience and it will be our pleasure to have the opportunity to welcome you back for another stay at Swiss-Belinn Tunjungan Surabaya

8/10 不錯

真實旅客

商務旅客
讚好:職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Management 於 2019年12月16日的回應
Dear Our Valuable Guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards

2/10 很差

Wing Tim

不滿:職員與服務
不滿意訂房程序及不顧及我的要求
在訂房期間我已經說明我要相連connecting room 及吸煙房,去到印尼時先與電話與酒店職員聯絡要求上述,但到 酒店 現場的時候只給我們相連房,我們要求吸煙房的時候,他說沒有要等明天,但到明天我們再查問的時候,他說今天亦滿客也沒有,請 你們翻查我以往訂房的紀錄,每次都要吸煙房,他們處理的方法令我很不滿意
於 2019 年 8 月住了 2 晚
Swiss Belinn Tunjungan Management 於 2019年9月10日的回應
Dear Wing Tim Warm Greetings from Swiss-Belinn Tunjungan Surabaya! Thank you for taking the time to share your experiences with us at Swiss Belinn Tunjungan. We really value your opinions and suggestions to us so we can continue to provide the best service in the future

10/10 優異

Shenghsi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 1 晚
Jeffry F 於 2019年1月12日的回應
Dear Shenghsi, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards, Jeffry F.

8/10 不錯

SOO

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
 很满意不错的洒店
非常方便,台前工作人员很好,有问必答还介绍景点路程如何.安排的士去机场和包车去景点都有,餐厅食物好吃不错多选择,很满意.
於 2018 年 5 月住了 2 晚
Jeffry F 於 2018年10月25日的回應
Dear Soo, Please allow me to extend my gratitude to yourself for taking the time to share your exceptional experience. Your kind words mean the world to us, and we are all happy to hear your every aspect of your stay from our staff, accommodation to services went beyond your expectations! Thank you for relying on our hospitality, we are looking forward to welcoming you in not so distant future

8/10 不錯

Diane

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I recommend Swiss Belin Hotel Surabaya to you
This is a family trip to Surabaya and we stayed at the Swiss Belin Hotel Surabaya. The location is great and the staff at the front desk and housing keep are so friendly. The breakfast has in good quality and we all a great time staying here.
於 2017 年 10 月住了 4 晚
Dear Diane, Thank you for choosing to stay with Swiss-Belinn Tunjungan and for taking the time to share your experience. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Swiss-Belinn Tunjungan. Regards, Jeffry F

10/10 優異

Siew Weng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地点不错,旁边就是tunjungan plaza很大的购物中心。 酒店房间干净清爽,工作人员也彬彬有礼。 价格也性价比很高 下次到泗水的话还会住这里。
於 2017 年 8 月住了 1 晚
Dear Siew Weng, It gives me great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards, Jeffry F General Manager

8/10 不錯

CC Lin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
nice and friendly staffs and service. room is clean and comfortable.
Dear CC Lin, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards, Jeffry F General Manager

10/10 優異

Morgan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dear Mr Morgan. Warmest Greetings from Swiss-Belinn Tunjungan! I would like to thank you for having taken the time to share your wonderful experience with the members of Expedia. I’m thrilled to hear you enjoyed every bit of your stay and look forward to sharing this with the rest of the team. We look forward to welcoming you back to Swiss-Belinn Tunjungan soon. Warm Regards, Jeffry Febrianto General Manager

10/10 優異

JU KAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
方便又乾淨的飯店
鄰近週邊生活機能強,對面是購物中心,方便
General Manager 於 2017年1月23日的回應
Dear our valuable guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards, Jeffry F General Manager

10/10 優異

JINZHAO

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服务很好,位置不错,客房简洁干净,早餐相对于中国人口味来说,口味重了些
General Manager 於 2016年11月29日的回應
Dear our valuable guest, Warmest Greetings from Swiss-Belinn Tunjungan! I would like to thank you for having taken the time to share your wonderful experience with the members of Hotels.com I’m thrilled to hear you enjoyed every bit of your stay (Our service, location, room and breakfast taste) and look forward to sharing this with the rest of the team. We look forward to welcoming you back to Swiss-Belinn Tunjungan soon. Warm Regards, Jeffry Febrianto General Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況

8/10 不錯

MARIAM

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and good location. Near to the Mall. but the light in the room (dim light) is not convenient for working in the room, especially for using a laptop.
於 2024 年 5 月住了 2 晚
Yunita - Ecommerce 於 2024年5月6日的回應
Dear Mrs. MariamI extend my sincerest apologies for the subpar experience you encountered during your recent stay at Swiss-Belinn Tunjungan. Your feedback is of utmost importance to us, and I am deeply disappointed to learn that we failed to meet your expectations.I fully acknowledge the concerns you've raised regarding room lighting and other issue that raise during your stay. It is concerning to hear that our facility didn't meet your expectation. We continuously strive to offer top-notch services, and I regret that we fell short in delivering a satisfactory experience during your stay.Thank you for taking the time to share your observations with us. We sincerely hope to have the opportunity to regain your trust and surpass your expectations during any future visits.

8/10 不錯

Chan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property is witin walking distance to tunjungsn plaza. Good for shopping, eating,massage, etc
於 2024 年 2 月住了 4 晚
Yunita - Ecommerce 於 2024年2月22日的回應
Dear Mr. ChanThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.

10/10 優異

Irene

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place. Highly recommended.
Location is fantastic. Place is very happening. Turn right and walk down to first road juncion and turn right again and an entire street selling local stuff as well as a market. We booked 6 rooms and a suite. Rooms were very nice and staff very attentive. Only comment is the bath towels were a little threadbare. Other than that everything is very good!!!!
於 2023 年 8 月住了 2 晚
Yunita - Ecommerce 於 2023年8月16日的回應
Dear Mrs. IreneThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location
Very good stay. We booked 6 rooms and a suite. Staff friendly and breakfast was excellent. Only felt that the bath towels were a little threadbare. Other than that everything is good
於 2023 年 8 月住了 2 晚
Yunita - Ecommerce 於 2023年8月16日的回應
Dear Our Valuated GuestThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.

10/10 優異

Yoriko

於 2023 年 8 月住了 1 晚
Yunita - Ecommerce 於 2023年8月9日的回應
Dear Mr. YorikoThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.

10/10 優異

Henry

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Yunita - Ecommerce 於 2023年7月6日的回應
Dear Mr. HenryThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel.We very much look forward to having you with us again in the near future.

10/10 優異

Fiona

於 2023 年 6 月住了 3 晚
Yunita - Ecommerce 於 2023年6月15日的回應
Dear Mrs Fiona Thank you for choosing to stay with us. It is with delight to know that you enjoyed your stay with us. We appreciate your kind words as it reaffirms the hard work we put in every day. We can’t wait to welcome you back for another memorable experience at Swiss-Belinn Tunjungan Surabaya

8/10 不錯

Yu Jian

讚好:整潔度和住宿狀況
於 2023 年 5 月住了 2 晚
Yunita - Ecommerce 於 2023年5月31日的回應
Dear Mr. Yu Jian Thank you for choosing to stay with us. It is with delight to know that you enjoyed your stay with us. We appreciate your kind words as it reaffirms the hard work we put in every day. We can’t wait to welcome you back for another memorable experience at Swiss-Belinn Tunjungan Surabaya

8/10 不錯

Paul

讚好:整潔度、職員與服務和住宿狀況
Near the mall
於 2023 年 5 月住了 7 晚
Yunita - Ecommerce 於 2023年5月30日的回應
Dear Mr. PaulThank you for sharing your kind feedback from your recent stay with us. It is with delight to know that you enjoyed your stay with us. We appreciate your kind words as it reaffirms the hard work we put in every day. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay

8/10 不錯

Eta Koesuma

讚好:職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 18 晚
Yunita - Ecommerce 於 2023年5月22日的回應
Dear Mrs. Eta KoesumaThank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay.

6/10 一般

Evy

伴侶同遊
We got a room overlooking the main street. It was quite noisy at night. However, we are not used to intense city traffic sound and light sleepers.
於 2023 年 4 月住了 2 晚
Yunita - Ecommerce 於 2023年5月2日的回應
Dear Mrs. EvyThank you for taking the time to write a review of our hotel.Our sincere apologies for the issues that you have encountered with us during your stay. Please be assured that your feedback is valuable to us and we will definitely look into the issues that you have raised and work on improvements to minimize such encounters.Once again, we apologize for this experience and it will be our pleasure to have the opportunity to welcome you back for another stay at Swiss-Belinn Tunjungan Surabaya

10/10 優異

MRS NOOR

家人同遊
讚好:職員與服務、設施服務和住宿狀況
The room its lovely and very clean and good size the breakfast excellent so many choice, and our favourite was Gado2 vegs with peanut sauce and Tempe tofu , super doper .Thank you for all the staff so helpful and very kind we are will coming back again soon. thank you,
於 2023 年 2 月住了 5 晚
Yunita - Ecommerce 於 2023年2月24日的回應
Dear Mrs. Noor BishopGreetings from Swiss-Belinn TunjunganThank you for choosing to stay at Swiss-Belinn Tunjungan during your recent trip to Surabaya.We very much appreciate your comments regarding your stay.It is always a pleasure to receive your positive feedback. We will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for your valuable feedback regarding the parking lots and I remain at your disposal should you require any other assistance. We look forward to welcome you back to Swiss-Belinn Tunjungan.

8/10 不錯

Joseph

於 2023 年 1 月住了 2 晚
Yunita - Ecommerce 於 2023年2月1日的回應
Dear Mr. JosephThank you for taking the time to write us this glowing review of your recent stay It is with delight to know that you enjoyed your stay with us. We appreciate your kind words as it reaffirms the hard work we put in every day.We can’t wait to welcome you back for another memorable experience at Swiss-Belinn Tunjungan Surabaya

8/10 不錯

Mark (Brisbane)

讚好:職員與服務和設施服務
Close to Tanjungan Plaza, and almost all my meals taken there. No other attractions, amenities, or entertainment in the area. Quite noisy due to local drum practice in nearby property. Hotel was clean. Staff friendly. Gym and pool ok. Laundry service NOT used due to high cost. Used a local laundry instead, even tho inconvenient.
於 2023 年 1 月住了 5 晚
Yunita - Ecommerce 於 2023年2月2日的回應
Thank you for choosing Swiss-Belinn Tunjungan as your accommodation during your visit in Surabaya. We are also grateful for your time taking the time to write a review about the experience during your stay in Swiss-Belinn Tunjungan.It is our apologize for such inconvenience of product and services. Please be assured that your feedback is valuable to us and we will definitely look into the issues that you have raised and work on improvements to minimize such encounters We look forward to seeing you next visit at the Swiss-Belinn Tunjungan.

10/10 優異

JOSE ANTONIO

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelente hotel en zona moderna de Surabaya, cercana a la Ciudad Vieja. Servicio excelente, buenas instalaciones y buenas vistas desde los pisos superiores. El recepcionista, Fray O. Muy amable y eficiente. Altamente recomendable. Desayuno buffet muy completo, con las especialidades locales más conocidas.
於 2022 年 7 月住了 2 晚
Yunita - Ecommerce 於 2022年8月1日的回應
Dear Mr. Jose Antonio Thank you for sharing this splendid review with us and for choosing to stay at Swiss-Belinn Tunjungan Surabaya. We greatly appreciate your compliments on our team and service. It is our pleasure to have extended great hospitality to you and to have made your stay with us a memorable one. We are glad that you like the room tour and all-inclusive amenities. We are delighted to know that our personalized service left a positive impression and that you enjoyed all our offerings. We look forward to welcoming you back to Swiss-Belinn Tunjungan Surabaya.

10/10 優異

Detlef (Hamburg)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Das Personal war ohne Ausnahme immer freundlich und hilfsbereit. Die Lage (Tunjungan) in der Nähe zur Tunjungan Plaza und zu den Foodstands abends ist super. Auch in der Nähe sind Parks zum Erholen.
於 2022 年 6 月住了 19 晚
Yunita - Ecommerce 於 2022年7月4日的回應
Dear Mr. Detlef Thank you for sharing this splendid review with us and for choosing to stay at Swiss-Belinn Tunjungan Surabaya We greatly appreciate your compliments on our team and service. It is our pleasure to have extended great hospitality to you and to have made your stay with us a memorable one We are glad that you like the room tour and all-inclusive amenities. We are delighted to know that our personalized service left a positive impression and that you enjoyed all our offerings We look forward to welcoming you back to Swiss-Belinn Tunjungan Surabaya

8/10 不錯

Firman (Wildwood)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location was good. Breakfast area was crowded and too hot to enjoy the breakfast.
於 2022 年 6 月住了 2 晚
Yunita - Ecommerce 於 2022年6月13日的回應
Dear Mr. Firman Warms greeting from Swiss-Belinn Tunjungan Surabaya Thank you for taking the time out share your experience. We regret to hear that your recent stay fell short of expectations. While you appreciated the location of the hotel, please accept our apologies for the service lapses. Please be assured that your valued feedback regarding the experience at the BaReLo had been well-noted and conveyed to the team for further action. We appreciate your feedback and hope to have an opportunity to welcome you for a more successful experience in the not too distant future. Hospitably Yours

10/10 優異

Gerald

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
City break
A lovely hotel in the city centre
於 2022 年 4 月住了 2 晚
Yunita - Ecommerce 於 2022年4月11日的回應
Dear Mr. Gerald Warm greetings from Swiss-Belinn Tunjungan Surabaya It is always a joy for us to see such a sweet review, thank you We truly appreciate you choosing our hotel out of many others, and are proud to hear that our team anticipated your needs and ensured that you felt welcome. We are looking forward to seeing you again soon. Stay healthy

10/10 優異

OGI RANDHU

於 2022 年 3 月住了 3 晚
Yunita - Ecommerce 於 2022年3月23日的回應
Dear Mr. Ogi Randhu We are delighted to have you to stay with us during your recent trip to Swiss-Belinn Tunjungan Surabaya. Thank you so much for your positive feedback and high score, generous compliments such as yours have definitely made our day! Once again thank you for your compliments and we are looking forward to extend our hospitality to you again in the near future

4/10 欠佳

gary

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Cheap is the only thing
於 2021 年 12 月住了 1 晚
Yunita 於 2021年12月23日的回應
Dear Mr Gery Thank you for leaving a review. Please accept my most sincere apologies that you had an unpleasant stay. We hope you can give us another chance and we will thrive to do better.

8/10 不錯

Kuwat

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 4 月住了 1 晚
Yan Handiana, General Manager 於 2020年7月1日的回應
Dear Mr. Kuwat It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. We are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards - Yan Handiana, General Manager

10/10 優異

真實旅客

於 2020 年 4 月住了 1 晚
Yan Handiana, General Manager 於 2020年4月29日的回應
Dear Sir/Madam, It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. We are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚
Warmest Regards - Yan Handiana, General Manager 於 2020年3月30日的回應
Dear Sir / Madam It gives us great pleasure to have you at Swiss-Belinn Tunjungan and thank you for your continued patronage. We are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit.

8/10 不錯

Laura

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
very strategic place, cozy and nice food
於 2020 年 2 月住了 1 晚
Yan Handiana, General Manager 於 2020年2月21日的回應
Dear Mrs. Laura It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. We are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit.

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
スラバヤ出張の常宿
立地、部屋のクオリティ、価格とも良いレベル。ホテル向かいにはTunjuan mallもあるため、買い物も便利。 よって出張時の常宿
於 2020 年 2 月住了 3 晚
Yan Handiana 於 2020年2月15日的回應
Dear Our Valuable Guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Hospitality Regards

6/10 一般

Fitri

家人同遊
讚好:職員與服務和客房舒適度
不滿:整潔度和住宿狀況
Towel bathroom sobek2 dan sudah berubah warna bukan putih lagi....
於 2020 年 1 月住了 2 晚
Yan Handiana 於 2020年2月8日的回應
Kepada Yth Ibu Fitri, Terimakasih telah berbagi ulasan dan untuk tinggal bersama kami di Swiss-Belinn Tunjungan. Izinkan kami untuk meminta maaf atas ketidaknyamanan selama Anda tinggal. Di Swiss-Belinn Tunjungan, Surabaya, kami terus berupaya untuk memenuhi kebutuhan dan harapan para tamu kami, karena itu saran Anda sangat penting bagi kami. Kami nantikan kunjungan anda di masa yang akan datang.

10/10 優異

Elin

家人同遊, 商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 3 晚
Management Swiss Belinn Tunjungan 於 2019年12月5日的回應
Dear Mrs. Elin It gives me great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit

6/10 一般

真實旅客

讚好:職員與服務
The AC has sound when on, The shower area should be enclosed. Thanks
於 2019 年 11 月住了 3 晚
Management Swiss Belinn Tunjungan Surabaya 於 2019年11月28日的回應
Dear Our Valuated Guest Warm Greetings from Swiss-Belinn Tunjungan Surabaya! Thank you for taking the time to share your experiences with us at Swiss Belinn Tunjungan. We really value your opinions and suggestions to us so we can continue to provide the best service in the future

10/10 優異

Cynthia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful Hotel Will Stay again!
We had a lovely stay at Swiss Bel, we loved everything, the staff were always friendly and helpful. The only thing was the Towels were a little old but overall, it was a great hotel to stay at very quiet for its location and priced quite reasonably.
於 2019 年 11 月住了 2 晚
Swiss Belinn Tunjungan Management 於 2019年11月12日的回應
Dear Mrs. Cynthia, It gives me great pleasure to have you at Swiss-Belinn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Regards Swiss Belinn Tunjungan Management

10/10 優異

Jimmy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Need to mention that the staff is wonderful. All very attentive and very friendly. We wanted to get a higher floor which was not possible for the first night. We were called to ask if we would like to switch rooms next day. Awesome for them following up. Not usual based on previous experiences at other places. When we told them we are checking out early, they asked us what they should prepare in a box to take away next morning. Berry surprised about what they boxed. Great surprise. Btw, the breakfast is very good. A lot of variety and the quality is great. The location is great too. I would highly recommend the hotel and I will stay there next time I visit Surabaya. Only one suggestion. Lower the beer price at the pool. People would drink more if the price wouldn’t be double compared to even very good bars/restaurants in the city.
於 2019 年 10 月住了 3 晚
Swiss Belinn Tunjungan Management 於 2019年10月29日的回應
Dear Mr. Jimmy, It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. we are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We really value your opinions and suggestions to us so we can continue to provide the best service in the future. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards, Swiss Belinn Tunjungan Management

10/10 優異

Lebaron

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and walking distance to shopping mall, friendly staff
於 2019 年 10 月住了 1 晚
Yunita - Ecommerce 於 2019年10月5日的回應
Dear Valuated Guest.... It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards

8/10 不錯

aiko (こうべ)

商務旅客, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
朝食、人が多すぎてザワザワしすぎ。
於 2019 年 9 月住了 3 晚
Management 於 2019年10月4日的回應
Dear Aiko, Thank you very much for taking the time to bring your concerns to our attention. At Swiss-Belinn Tunjungan, Surabaya, we continuously strive to meet our guests’ needs and expectations; therefore your feedback is very important to us. Allow me to deeply apologize for the inconvenienced during your stay, we take enormous pride in our product and facilities, and are concerned when failure had happened. We hope you will consider staying with us again in the future. If I can be of further assistance, please do not hesitate to contact me. Sincerely

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務和住宿狀況
clean and nice stay.. breakfast not bad.. nice daily cleaning
於 2019 年 9 月住了 2 晚
Swiss Belinn Tunjungan Management 於 2019年9月10日的回應
Dear Our Valuated Guest... It gives me great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
快適 且つ 便利なホテル
スラバヤ出張時の定宿。 部屋は清潔。 ベット、枕も快適。 朝食はインドネシア料理とパンなどが用意されている。 Tunjungan mallへ歩いて行けるため、便利。
於 2019 年 8 月住了 3 晚
Management 於 2019年9月4日的回應
2. Dear Our Valuable Guest, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards, Management

10/10 優異

Lars

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good for business trip
Good place for a couple of nights while on business trip. Very centrally located.
於 2019 年 8 月住了 2 晚
Management Swiss Belinn Tunjungan Surabaya 於 2019年8月27日的回應
Dear Mr. Lars It gives me great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards

4/10 欠佳

Ernest

讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
Poor lift system causes so much frustration
The lift system is ridiculous and makes going to different floors very inconvenient, especially if you have family or friends on different floors when they aren’t able to put you together. Worst of all, they only issue 1 key card per room.
於 2019 年 7 月住了 2 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 3 晚
Yunita 於 2019年7月8日的回應
Dear Our Valuated Guest, It gives me great pleasure to have you at Swiss-Belinn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards, Management of Swiss Belinn Tunjungan

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent location, comfortable stay, value for $!
We were really surprised at how good our stay at the Swiss-Belinn Surabaya was. The room was clean, functional and comfortable, with good WiFi. Staff went out of their way to be helpful. Breakfast was really good with a wide choice, and the location was great with a massive shopping mall just outside the door. Price also good, making our stay excellent value for money. Really happy and would stay here again.
於 2019 年 5 月住了 2 晚
Jeffry Febrianto, General Manager 於 2019年6月3日的回應
Dear Sir/Madam, It gives me great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards,