Dijon Suzon Japanese Garden Park Hotels

"Beds pad was too thick "

"We stayed in the Loft around the corner from the main hotel. It was an excellent location, all the amenities you need, clean, modern and well equipped."

"The hotel is just a 5-minute walk from the train station, which made everything very convenient. Check-in was smooth and the room was clean. However, I encountered two minor issues during my stay. First, I was informed that there was no kettle in the room and that I would need to get hot water from the lobby. I had arrived in Dijon feeling unwell due to the sudden cold weather and was hoping to make some hot tea in my room. The staff kindly explained that this was due to energy-saving measures and that kettles could not be borrowed. Since I checked in at 5 p.m. and ended up staying in bed sick until the following afternoon, I never made it to the lobby for hot water. Second, when I checked out, the morning-shift staff kindly offered to store my luggage and said I could enjoy a cup of coffee before catching my train. When I returned to collect my luggage and helped myself to a coffee, I asked where I should place the dirty cup. The staff then told me I had to pay for it. I explained that I wasn’t aware of any fee and mentioned what the earlier staff member had told me. Unfortunately, this staff member was quite rude, making me feel uncomfortable and as though I was trying to take advantage of the service. My suggestions for improvement: • Consider offering kettles for rent at the front desk if providing one in every room isn’t feasible. • For the self-service coffee machine, either restrict guest access or clearly display pricing if it is not free."

"Great hotel and location, we didn’t get to use the gym or spa facilities. Breakfast was good and we will be back"

"Delightfully quirky hotel with a lovely welcome from the staff. The hotel decor is just a little bit funky - but not over the top. The car park is a little more expensive than a lot of hotels BUT it includes electric hook up for EV charging at no extra cost whether you use it or not; an absolute steal if you have an EV or plugin hybrid! I was delighted."

"Check in was terrible Just could not care GThe room was dirty bathroom had hairs in the toilet. Never again"

"Poor service "

"It was a very old and dirty apartment which needed refurbishment 20 years ago. The smell was gross. The carpets disaster and the sofa literally belonged to the street. The bed and sheets were clean, so was the toilet. We arrived very late (5am) check-in was very simple but I wouldn’t have stayed if it was day time. The only staff we saw in the morning was a young lady at the reception. She was very kind. We were late for breakfast (which we paid for) she offered a refund but wasn’t able to do it. Still we got coffee and croissants from here. I don’t think that we will ever visit again. "

"Excellent stay"