「Nice place. Miss the personal welcome, it makes a difference. We received a blank check-in email and had no one to help or even a number to call. Thankfully they responded quickly to the email help request so we received our full check in details without too much delay.
Some cleaning issues eg mould in shower. Poor quality gowns, bleach stains on them and no gown belts, poor quality towels. Both things fairly tatty.
We booked for 2 adults and two children - the apartment was only set up...
「Quality of facilities, staff attentiveness and good attitude. Loves the fridge being restocked each day for free. The hot tubs, pools and cabanas were brilliant. Breakfast in the river room.」
「We stayed here for 1 night after attending a wedding in Ballymena. The hotel has a welcoming, comfortable feel about it as a first impression and, the staff were very helpful from the start. Our room was OK but the bathroom a bit tired looking. Breakfast choices very good.」