Jersey City Sybil's Cave Hotels

"Room was not clean I found napkins in the bathroom and I was supposed to get a king bedroom but at the concierge when I wanted to check in they told me they they are out of king bedroom and they gave me a double queen bedroom "

"Definitely a different type of property. > Room: Beds on a platform one step above the floor. Digital controls. Decent shower. In room fridge would not get cold. TV signal was spotty. Sink did not drain well. Told they had filtered water and ice but the machines did not work. Besides the concern about tripping off the step, the room was fine. > Cafe: I had used their online ordering which took my order and claimed it charged my room. Upon going down to pick it up, I was told their online ordering 'doesn't work'. When I attempted to re-order breakfast they told me they were now serving lunch. When I attempted to order something from the menu, they told me they didn't have it. Each of the three mornings I tried to order they were out (drip coffee, yogurt, sandwich). > Lobby 'private guest lounge': advertised as coffee/tea/water/fruit in the morning, 6 - 10am. Each of the three mornings I went down the 'hot water' was luke warm. Only one day was there fruit. > $45 amenities charge: Supposedly for the gym and wellness classes. The first morning I was there the class was cancelled."

"Absolutely enjoyed my stay. Thank you to Jennifer at reception for making check in a breeze. She made sure to tell me about all the amenities, perks and gave advice about the neighboring restaurants and activities. Humberto was super helpful with helping me to my room. Everyone is just absolutely kind and welcoming. The room is clean and newly renovated. The breakfast is incredible at bond. Cannot wait to come back."

"Great staff, i liked the little store available w/ things I might need at last minute"

"Didn’t realize there was construction that was sometimes loud… the ac was just as loud and elevator situation was abismal but the room was nice just loud AC when you’re trying to sleep"

"If you're planning on taking public transportation from the airport or around town - this location could not be better. Being connected to GCS made getting around so easy! The hotel itself is fine. They let us check into our room at 9:30am without any issue. The bathroom had a mildew-y smell and the hot water wasw luke at best, but overall ok. The beds were comfortable. And the hotel was pretty quiet. I would stay here again."

"Great place.. just a little expensive"

"came in and there was a huge line to check in, was advised to come at 4PM, than was asked to do mobile checkin, which i did at 4PM, system said room can be within an hour, so agreed to 5PM, at 5PM, system showed checkin time 5:45PM, anyway decided to stand in the regular line (not the mobile check in), used the time to write a message on the app, and got a auto response that said "sorry for the delay, please write us a feedback"..., around 5:30PM (2.5 hours from 3PM the check in time), got in front of a staff member, and when I said this is so wrong, the staff member immediately said, he just check in people and if i want i can write to the management, as this is usual... Internet in the room is at a fee (i do not remember when last time was asked to pay for Internet), got 1 battle of shampoo for the entire 5 night stay... they never thought to bring another one... i checked out at 11AM sharp, and left the room at 11:10AM... in these 10 minutes was asked twice when I am leaving.... so 2.5hours delay in check in is OK, but 10 minutes checkout is not... i travel all the time and spend allot of time in hotels, never wrote a bad review... this is my first! horrible experience."

"In the morning I couldn't receive a receipt that I needed because nobody was there in the front desk. And still haven't been shared after 5 hours passed from the check out time ended. The room was not like the one originally promised to have. Dissappointing."