2/10 糟糕
Adam
与配偶出行
2025 年 9 月 16 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I've been coming to the phillipines for several years, have been to a vast variety of hotels from small to big, but as hard as this is to say, this must have been the worse hotel I have stayed at. I'll start with the positive and the overwhelmingly negative aspects of this place.
PROS:
1.) The views from the room are incredible. A crystal clear beautiful view of Mt Taal which is breathtaking, from no matter which angle of the facility your at.
2.) The location is very ideal, planting you right in the middle of Tagaytay. Quick and easy access to some of the popular sites like skyranch, to Ayala Mall. Location is nice.
CONS:
1.) Rooms are dirty and extemely inadequate. I rented the honeymoon suite for my wife and I, and was shocked to see dirty bed sheets in their honeymoon suite. Along with the landline phone not working at all. The 'jacuzzi' bathtub didn't work at all, along with the water barely getting hot. The air-conditioner was an older Daiken model that sounded like an old motor bike operating. The smell on the outside of the room smelled like an open sewer as well.
2.) Room service seems non existent at this place as well. My wife and I stayed 2 nights, no room cleaning was done at all. Had to go to the front desk just to ask for a roll of toilet paper and two fresh towels. We were the only ones staying there and from someone who comes from a hospitality background, there really is no reasoning for this.
2/5 and that is being extremly generous.
Adam
2025 年 9 月入住 2 晚
