2/10 糟糕
Joe S.
2025 年 8 月 11 日
满意：清洁度
We are both 100% disabled veterans, and this was the worst rental experience we’ve had. The host violated VRBO’s Terms of Service by hiding a thermostat restriction until after check-in, burying it in a “binder” inside the property instead of listing it upfront as required. I require 68F at night for medical reasons tied to my VA disability. The AC ran fine all night at 68F, yet the host claimed it would “overheat” or the breaker would “pop” if set below 71F — claims that are false and inconsistent.After I disclosed my disability and offered medical documentation, he implied I should have told him before booking (not required by VRBO or ADA) and hinted he might not have rented to us, which is discriminatory. He then turned the AC completely off one day and even locked the thermostat so it could only be operated remotely. On a 3-way call with VRBO, he agreed to 70F at night, but the last night it was back at 73F — he claimed he “didn’t do it,” but only he had control.This was never about a faulty AC — it was about being cheap: water heater set too low for hot showers, the cheapest toilet paper, and light switches on timers. Between the undisclosed restriction, false claims, and discriminatory behavior, this was unacceptable. Avoid this property.
Joe S.
2025 年 8 月入住 3 晚