「Booked more than a month before arrival, received confirmation, took taxi to after arrival only to find out they have no rooms. I was informed that Expedia "wasn't working for a few weeks', manger is "sleeping", but couple of kids (literally) at the reception tried beyond their duties to look for another accommodation at the hotel "around the block" where the room wasn't as nice, and cost more. Highly unprofessional from Expedia, and managers to have this hotel listed, please be aware, and I...
「The room was very nice, clean, & a good size for the price (a little smaller, but for a budget hotel quite good).
The main complaint is simply the check-in process. Part of it is not their fault: the system did not receive the data from Hotels.com, so of course there was some difficulties. & to be fair we arrived close to midnight so it was late & to be expected that there was only 1 staff working. But this 1 staff was clearly not trained in the system nor very friendly—not mean or rude, but we...
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