"Overall, the hotel is quite nice, but unfortunately it feels like this business is being run without a woman’s perspective or attention to detail. For example, there was no hair conditioner in the room — something I’ve honestly never experienced before in a hotel. When I mentioned it at reception, the staff member didn’t even seem to understand what I meant.
We had requested not to have the room cleaned, but later I asked for fresh towels instead. I ended up waiting about an hour and a half and had to call reception three times before they arrived.
Another important issue is the shower floor — it becomes extremely slippery when wet. The tile choice for a shower area was clearly not the best. I can only imagine how difficult and unsafe this could be for elderly guests.
Other than these issues, everything else was excellent: the room was spacious, and the bed was very comfortable."
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