Teide Observatory

Beautiful view Gorgeous home Host prompt to any queries to answer

Food was very good, staff were friendly enough, pool area was clean, bar was ok. Rooms were a bit dated. Two single beds pushed together, not what we asked for! Cleaners were hard working as were the bar staff. Had to pay for the safe that was already in room which I have never had anywhere I have been before. This was after telling us that the Spa was not open for the whole week we were staying! This was one of the main reasons we picked this resort! We were then told we could use other hotels but would obviously be charged! We were never notified before we arrived, when asked via email if we could upgrade room, we were simply told they couldnt do anything as we booked via third party and to go to them! No help what so ever! Don't bother with sea view room, just black rocks! The local people were lovey and although we were there just to relax and chill out and have a nice few spa sessions! [Not] so didnt do much site seeing. But what we did see was lovely and wish we had a bit more time to see more. Would I go back to Tenerrife? Absolutely! This hotel! Nope! Tried to get compensation the hotel simply denied responsibility and said spa was open now!? Brilliant! Dont usually leave reviews like this, but people shouldn't have to have to go through the same!

It wasn't worth the price. The breakfast was good with plenty of choices, though the cleanliness left something to be desired. The room wasn't clean—at least not to the naked eye—and there were cockroaches in it. When you mention it at reception, they act as if it’s normal. I could understand that if the room cost less than 50 euros, but not when you're paying more. Even if the staff considers it normal, I’m a guest and I don't want that; it would be nice if things were actually cleaned. The pool was clean, though, and there was plenty of entertainment. The staff needs to speak better English.