Vancouver The Firs Hotels

"The the entrance of the property was under repairs with caution tape while contractors were working. I figured out another way to enter the hotel and there was a sign apologizing for the inconvenience. However no one was at the front desk. I waited 10 minutes along with another guest and noticed $160 in quarters unattended on the counter. When the person arrived, she was courteous but didn't acknowledge that we were waiting. She didn't have a name tag. I had paid in advance online but it was around 12:30 pm and she said there would be a $35 fee if I checked in before 3pm. That is posted on their website but since I flew from North Carolina and had been traveling 10 hours I was hoping for an exception. I understand following policy but I prepaid and if a room was ready why couldn't I have it.I couldn't freshen up and went to tour Portland. I return around 6pm to finish checking in. I mentioned that I was checking out at 4 am to catch my flight and asked about the grab and go breakfast. She said they would have it ready and confirmed the time. I left the counter not knowing where my room was and came back to ask. At 4:15 am, I checked out and asked for the breakfast bag. The gentleman at the counter said they didn't leave one. He offered to unlock the dining area so I could get something. That was nice but he didn't turn on the light, I had to ask what did they usually include in the bag and only saw one item he listed..apples. I was rushing and fixing a quick bag in the dark. "

"Clean room, close to airport, restaurants and stores."

"Clean spacious room. Lovely staff. "

"Good hotel"

"Amenities and clean room"

"The hotel was being remodeled the pio"

"Beautiful day place with friendly staff!"

"Everything was excellent."

"The cold looks from the staff motivated me to leave faster."