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“I’ve stayed at this place before and had a great experience. This time I found the cleanliness of the room wasn’t as good. There had been someone with muddy boots in there previously and had left marks on the carpet which had not been cleaned properly. The sheets were clean but the bed had been made roughly with not all areas of the sheets tucked in. Disappointing considering how good my previous stay had been.”

“接待人員很親切，環境安靜，早餐很好。”

“The host is very friendly. The price is appropriate included breakfast and stable WiFi. 住宿老闆十分友善。合理的價格包含了早餐及穩定的網路。”

“We were assigned Room 2 which had a recently refurbished bathroom- the room was comfortable with pleasant blue soft furnishings. The new bathroom would be improved with some shelving or somewhere to place toiletry bags and a shower caddy or shelf where shampoo, soap etc could be placed, as they had to be put on the shower floor and bending down to reach them is challenging for seniors with restricted mobility. We would have preferred a room at the back of the motel, further away from the noisy……

“The microwave cabinet in our room was placed in a position that I felt was unsafe. I could easily have knocked my head on it whenever I used the bathroom and returned to bed, particularly overnight when there was no lighting.”