Pine Bluff The Pines Hotels

"Charlotte was went beyond the call of duty to assist and help me in resolving my reservation"

"Breakfast"

"To my surprise this hotel had no elevator.....The first room that I was assigned was had a non working deadbolt. I called the front desk immediately and about 10 minutes later I was moved across the hall. The top sheet on both beds had what looked like oil stains (may have been clean...idk) the carpet was horrible in many spots. I had a container of wipes and wiped eeeevery thing (more than I usually would). The tube could use soft scrub or something and there were dirty hand prints on the walls entering both sides of the shower! Maybe there was a construction guy in there recently....I took pictures because I was grossed out! I felt better after I used most of the wipes and asking for another room?? Why? This hotel was just dirty...even the hall hall/stair carpet was dirty and damaged. I had to scurry out each day and was literally gone from 9am -9pm and I don't allow room service in my stays. Glad I had a pillow and a sheet in my truck. (I don't normally but glad I thought to to bring SOMETHING! With all of this, I decided not to eat from the light selection of food....I had yogurt and only on day 1 of the 3. Due to the uncleanness, I decided to have a yogurt only from the breakfast (day 2 only)"

"Room was clean, except for dust on night stand and tv stands etc. toilet had some minor issues. Staff was very nice and accommodating"

"😊"

"Horrible avoid"

"I checked in on Friday, May 8th, and immediately inspected the room and bed. The sheets were absolutely disgusting and clearly had not been properly cleaned. I notified the front desk right away, but I was told housekeeping was unavailable at the time. I also asked to speak with a manager, but no manager was on site. I requested a different room because the condition of the bed was unacceptable, but my request was denied. I was extremely upset, especially since I was in town for a college graduation and expected a clean, comfortable stay. Eventually, the sheets were changed, but the entire experience was frustrating and disappointing. I will never stay at this location again, and I will be contacting corporate regarding this issue."

"Frances was very helpful in getting us in touch with the James Hayes glass blowing studio!"

"Clean environment"