The Underground

This was the perfect room for us...for as much as we needed a room during our time in NYC. We basically just used it for sleeping and showering, along with occasional bathroom breaks. It was pretty basic, but very clean and we were happy with the staff. They also stored our bags after checkout and before we had to leave for the airport. It was a very handy feature and saved us from having to pay for the service elsewhere. I will definitely look at booking a room there again for my future trips to NYC.

Though the room was on the smaller side (completely understand as we were in NYC), our family of 5 had a comfortable and lovely stay. Pros: So many! Very clean, modern room and bathroom, lots of places to store items in the room to keep the smaller space organized and neat, attentive and friendly staff, well organized and tasty breakfast, great price, very quiet in the rooms, fantastic location. Cons: Only one member of our group could access wi-fi - the rest would have to purchase. We chose to go without. We stayed on the 21st floor which uses a bank of 3 elevators. Rooms on floor 27 and higher use a separate bank of 3 elevators. Accessing the up to floor 26 elevators was very challenging in the morning from 8-10 as one of the elevators is used exclusively to take people to and from the 5th floor for breakfast. Meaning everyone staying on those floors were limited to 2 elevators. It took almost 15 minutes to get an elevator our first morning. We chose to go down 21 flights of stairs each morning after that as it was much quicker and more efficient. Certainly not a deal breaker, and it was good exercise first thing in the morning. For those with mobility issues, I would highly suggest they stay in a room on the 27th floor or higher to ensure easier access to elevators in the morning. Overall: Cannot beat the location. 5-8 minute walk to most of the major Broadway theaters, not to mention hundreds of incredible restaurants.

Clean room, good breakfast, and 1 block away from time square. It was a really good experience, and I would definitely stay here again.