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钻石酒店

2.0 星住宿

Diamond Hotel

托奇酒店，提供24 小时前台服务

选择日期以查看价格

点评

6.4/10

热门服务设施

  • 免费 Wi-Fi
  • 提供停车位
  • 24 小时前台

街区简介

地图
27 Croft Road, Torquay, England, TQ2 5UD

周边介绍

  • 距托基站 14 分钟步行距离
  • 埃克塞特国际机场 (EXT) - 43 分钟车程

住宿简介

钻石酒店

位于托基市中心的酒店
钻石酒店提供免费欧式早餐等服务设施。住客可连接公共区域免费 WiFi，与亲朋保持联系。
此酒店提供的其他礼遇包括：
  • 自助停车（收费）、24 小时前台服务和多语言服务
  • 无烟场所

同类型住宿

前台
特雷坎酒店
  • 免费 Wi-Fi
  • 餐厅
  • 提供早餐
  • 商务服务
6.6 分，总分 10，777 条点评
特雷坎酒店

住宿服务设施

网络

  • 部分公共区域提供：免费 Wi-Fi

停车设施和交通

  • 店内提供停车位（收费）
  • 店内提供有限自助停车位

便利设施

  • 24 小时前台服务

住客服务

  • 客房清洁（每周）
  • 通晓多种语言的服务员

无障碍设施

  • 无电梯

其他

  • 无烟住宿

政策

入住

开始办理入住：15:00；停止办理入住：22:00
提前入住需视供应情况而定
住客需年满 18 岁

退房

10:00 之前退房

特别入住说明

前台工作人员将在住客到店时接待

进入方式

前台

宠物

不可带宠物

儿童及加床

欢迎儿童入住。

该住宿接受的付款方式

重要信息

您需知道

可能需收取加人费用，具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件（带照片）和信用卡、借记卡或缴付现金押金，以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。
此住宿接待方接受以信用卡付款
该住宿进行了专业的清洁工作。

其他注意事项

此住宿场所没有电梯
此住宿不接受某些类型的集体活动或聚会的预订，包括告别单身派对。
住宿接待方欢迎所有性取向和性别认同的客人（LGBTQ+ 友好）。

住宿的其他常用名称：

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

常见问题

钻石酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

钻石酒店的停车费是多少？

提供收费自助停车服务。

何时可在钻石酒店办理入住？

开始办理入住：15:00；停止办理入住：22:00。

何时可在钻石酒店办理退房？

退房时间为 10:00。

钻石酒店的地址在哪里？

此酒店位于托基市中心，步行 10 分钟即可走到托基、托基码头和公主剧院。而且，托雷修道院海滩和托雷修道院距离酒店步行不到 15 分钟。到达托基站需步行 14 分钟，而托雷火车站则需 16 分钟。

点评

关于钻石酒店的点评

6.4

6.8

清洁度

8.4

地点

7.4

员工和服务

4.4

环保

5.6

住宿条件和设施
10 分 - 超赞。63 条好评，共有 313 条点评
8 分 - 还可以。94 条好评，共有 313 条点评
6 分 - 一般。51 条好评，共有 313 条点评
4 分 - 很差。42 条好评，共有 313 条点评
2 分 - 糟糕。63 条好评，共有 313 条点评

点评

2/10 糟糕

Rob

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Arrived at 9.00 Fri evening t He couldn't find any record of my booking, even after showing booking confirmation and reference. The place had a musty smell and a unclean feel to it. It looks as if there has been no attempts of upkeep at the property for years. I did not stay and found somewhere else to stay
2025 年 10 月入住 2 晚

2/10 糟糕

Aleksandra

不满意：清洁度、员工和服务、住宿条件和设施
The "breakfast" was some pastries that were bought wholesale, loaves of cheap toast bread, butter and jam, and sparkling squash. This wasn't a breakfast and if I had known it was this I wouldn't have booked here. The receptionist was incredibly hard to understand, you have to pay £10 per night to park your car in the worst and dodgiest car park all the time, and the whole site feels unsafe with loud and strange characters in every corner. There was hair on the shower curtain. There was a weird couple of drawers in the desk that were bolted. The roof as you walk past the window is littered with rubbish.
2025 年 9 月入住 2 晚

4/10 很差

Paul

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
For the price we paid I was only expecting very basic accommodation - I think a comfortable bed and a warm shower are a minimum expectation whatever the price and on that basis it just about delivers. However, there was a very uncomfortable feeling throughout the whole stay, not helped by other residents coming and going noisily at all hours of the day and night, the shady looking characters hanging around nearby and the barely disguised drug deals we witnessed in the vicinity involving those residents. I don’t believe the hotel or staff had any involvement, but they may want to consider what sort of clientele they want to attract.
2025 年 10 月入住 2 晚

10/10 超赞

Fidelis

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2025 年 9 月入住 1 晚

2/10 糟糕

AnnMarie

不满意：清洁度、员工和服务、住宿条件和设施
We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund
2025 年 9 月入住 11 晚

2/10 糟糕

Donna

与配偶出行
Horrible
2025 年 10 月入住 1 晚

6/10 一般

Tammy

不满意：客房舒适度，住宿条件和设施

Not the best by any means

We booked this for just a night away, we saw only 1 staff member (lady on reception) very helpful but other then that we saw no-one, the room we had was clean but very dated, toilet didnt flush properly,the lino on the floor wasnt fitted properly and had bubbles-persumable from an old leak, beckfast was free but the dining area put us off so decided against it, its a shame because it could be a lovely hotel if it had monry invested to make it more upto date. We visut torquay every few months but we wont be visiting this hotel again.
2025 年 9 月入住 1 晚

6/10 一般

Quoc Hung

2025 年 9 月入住 1 晚

2/10 糟糕

Stella

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We stayed in the Richmand hotel. Well it was awful. Firstly it was filthy all over walls floors balconies. Pool not in use The Bar not in use no dining room breakfast is Croissants only on a tray on top the dirty bar just help your self. We had a balcony with decking all broken full of halls. The TV not in use. We payed £90 for absolutely nothing we will never stay there again. Please think before you say YES.
2025 年 9 月入住 1 晚

2/10 糟糕

Sarah

不满意：清洁度、员工和服务、住宿条件和设施
DO NOT STAY HERE!! On arrival at the hotel in the evening we were told that the parking was £10 per night even though the website I booked through said free parking. We were then told that the lift was out of order, I have read reviews since stating other guests were also told this, but I don't believe that there even IS a lift at the hotel and the staff are told to lie. The girl at the reception was pleasant and polite and I felt sorry for her. There was a man skulking around reception acting strangly and staring at us the whole time we were checking in. We presumed was a member of staff, it was unnerving. We were then told we had to pay for the room (I had to check my bank to find that Expedia had only taken £8 when I thought that I had paid in full) I really wish I had checked the room before paying. As we struggled up the stairs with our luggage, the closer we got alongthe corridor, the dirtier the carpets and walls became. Our room was dingy, smelly and the carpet was disgusting. Old stains on the walls and carpets and cigarette burns on the bathroom window sill. All the furniture was damaged or broken. The bed sheets were dirty and smelt damp. There were lots of dodgy looking men hanging around in the corridor outside our room and we didn't feel safe. We felt that we couldn't stay and left after 10 minutes and booked into the local Travelodge which thankfully had a room available. I can't believe that this place is allowed to run as a hotel, its disgusting and needs
2025 年 9 月入住 3 晚

2/10 糟糕

Loyston

不满意：住宿条件和设施，清洁度
2025 年 9 月入住 2 晚

6/10 一般

Judy

不满意：住宿条件和设施，员工和服务
2025 年 9 月入住 1 晚

2/10 糟糕

Hooi

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Worse hotel

There is limited parking space and no disable parking space. Inside tge building, it smell musty the front desk surface dusty and sticky. Only one person operate at the counter. Not able to speak to manager. The whole building looked dated, peeling paint, half hanging curtain at certain rooms( can see it from outside ). Guests are mostly drunk and loud even during day time. Outside the main door, there is a man keep approaching guests to give him cigarettes. Very intimidating. Receptionist not very helpful and knowledge able. Can't really answer my questions. Have to call Hotels.com if i require further helps.
2025 年 9 月入住 3 晚

8/10 还可以

Robert，Edmonton

与配偶出行
满意：员工和服务，清洁度
Required a lot of up and down climbing to get around
2025 年 9 月入住 4 晚

2/10 糟糕

Charlie

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone.
2025 年 9 月入住 1 晚

4/10 很差

Hari

不满意：清洁度、员工和服务、住宿条件和设施
2025 年 9 月入住 3 晚

4/10 很差

Lewis

与家人及幼儿出行
满意：清洁度
不满意：服务设施，员工和服务
I recently stayed at this hotel and had a very mixed experience. The gentleman on the night shift was extremely rude and arrogant – without doubt the most unpleasant member of staff I’ve ever come across in a hotel. However, the lady on reception in the morning was the complete opposite: very polite, helpful, and welcoming. The owner was also friendly and made an effort, which I really appreciated. That being said, they charge £10 per night for parking, which feels like daylight robbery, especially since you don’t even get a guaranteed parking space for that fee. The condition of the hotel itself isn’t great – it’s definitely in need of some attention – but for the price you pay, it’s decent value. Overall, the stay was acceptable thanks to the morning staff and the owner, but the night staff really lets the place down.
2025 年 8 月入住 2 晚

8/10 还可以

sukhwinder

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施
Excellent service by Hotel Staff
2025 年 8 月入住 1 晚

2/10 糟糕

Samantha

不满意：清洁度、员工和服务、住宿条件和设施
I’m not sure if it’s called the Richmond Hotel or Diamond Hotel, but either way, I would not recommend staying here. The place felt very dingy and was extremely noisy, making it hard to get a decent night’s sleep. The breakfast was disappointing, just toast and croissants, so if you want any real variety, you’ll need to go elsewhere. The worst part was the shower. It was like playing Russian roulette, swinging from scalding hot (the kind that burns your skin) to freezing cold without warning. Definitely not safe or comfortable. I wasn’t expecting luxury by any means, but wow… this was a real letdown. Save yourself the trouble and book somewhere else.
2025 年 8 月入住 3 晚

4/10 很差

Ronald

与家人及幼儿出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Love the rustic and vintage style, and staff were pretty nice but IT REAAALLY needs renovation. Not satisfied with their breakfast 😆 and hell expensive. No lift. Shower on the 3rd flr was just us flowing like my pee 😆 (not joking). No free parking which is £5 per night. They have pool w/o warmer and cost £10 (I forgot if it's family already or per person , or per swim. Breakfast was just croissants, coffee & tea, and 2 kinds of fruit drinks-that was JUST it. No protein or salads, none. So yeah.. pretty needs good management. It was a lovely sight, and the room given to us has a balcony with a pretty overlooking sea site. 😍
2025 年 8 月入住 2 晚

6/10 一般

Sam

不满意：清洁度
Hotel was basic and tidy and reasonably priced. However, it is in need of modernisation and the cleanliness could be better. For example, I had to clean the light switch after entering the room. They have also just opened the swimming pool which is a bonus and a basic breakfast is included.
2025 年 8 月入住 2 晚

2/10 糟糕

Maureen

Work in progress

Before our stay I received an email confirming our booking for a Deluxe Double Ensuite room with a sea view. One day before our trip I received a call from HH Hotels informing me that if I had any questions just to call them. On our journey to the hotel I received another call telling me that the sea view room was no longer available. She said "You haven't paid yet and you booked with Hotels.com" I could have a Deluxe Double Ensuite room. We were given what could only be described as a hell hole in the basement near the fire escape. The route to exit was flooded. The carpet worn, the sink had major cracks which were black with mould and lack of cleaning, the shower had no door or curtain and again was disgusting. The velour headboard was thick with dust. I reported this and was moved to a small but slightly cleaner room. The door handle in the bathroom was broken and couldn't be used, therefore could not be closed. The shower was just no good at all , either scalding or very cold. The bed was comfortable. There were ample plug sockets. The chap on reception was there when we arrived at 2035 again for breakfast and late that same day. He was helpful and polite.
2025 年 8 月入住 2 晚

4/10 很差

Heather

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Only nice thing was the view from the room window. Didnt get any sleep due to noisey residents partying until atleast 4am. Hotel desperately needing refurbishing depressive downstairs reception and dining areas. Website very misleading with facilities as there was no bar and no parking This hotel should be closed down as definitely not fit for purpose
2025 年 8 月入住 2 晚

2/10 糟糕

Daniel

与家人出行
2025 年 8 月入住 1 晚

8/10 还可以

Raju

与家人出行
满意：客房舒适度，员工和服务
Over all it’s ok only the shower pressure is to low need to repair or adjust room 34
2025 年 8 月入住 2 晚