Torrington Romantic Hotel

"I decided to stay here because I thought it was quaint and nice and while both of those are true there were certain things that I'm used to from standard hotels that just were not present. When I walked into the room it was cold and I turned on the heat but even though it did warm up after a period of time it ended up getting pretty cold during the night. There was no reliable internet and I had to use my phone and the water in the shower was lukewarm at best even at max heat. I selected the suite so the room itself was sizable but the TV was Tiny and the size of the room made the TV basically unwatchable. All in all not too impressed"

"Definitely one of the nicest hotels in Hartford! "

"The hotel is in a great location, within walking distance of both the train station and downtown, which made getting around very easy. The property was very clean, and the beds and pillows were comfortable, allowing for a good night’s sleep. I also really appreciated the amenities, the sauna was a great bonus, and the gym was well equipped and excellent. Customer service was okay but not exceptional, and I think there is room for improvement in this area. One area that could especially be improved is the hotel restaurant. I would have loved to see a fresh breakfast option. When I ordered an omelet, it was precooked and simply reheated in the microwave. Although the staff member assisting me was very kind and pleasant, the quality of the breakfast did not meet expectations, particularly given how expensive it was. Overall, the hotel has many strong points, especially its location and amenities, but improvements in service consistency and breakfast quality would greatly enhance the experience. "

"Clean room/friendly staff. A good hotel experience "