Our online booking was overlooked.
After a 4 hour drive, we were very disappointed to be downgraded on arrival from an executive family room to a standard room.
The lodge manager gave us excuses and blame instead of taking accountability for their mistake!
We were charged for the executive room price on arrival.
The Air Con unit was disgusting!
Filters hadn't been cleaned for at least 12 months!
The inside of the AC unit was completely blackened and mouldy.
It obviously hadn't been serviced for over 12 months, so despite the hot weather, we didn't use it at all due to health risk.
The walls in our room were filthy!
We lodged a complaint the next morning and were given another standard family room with a clean Air Con unit but offered no discount!
The property and rooms are very dated and basic.
No stove or oven in the room, portable electric element for cooking.
Located very close to The Strand Waterfront, and Supermarket.
This was our first time visiting Townsville!
We don't recommend staying here and we definitely won't be staying again!
Nikki-jay
2025 年 4 月入住 2 晚
10/10 超赞
Lorraine
与家人出行
2025 年 4 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The owners and staff were outstanding. The room was perfect for our needs. And it was pet friendly.
Lorraine
2025 年 4 月入住 3 晚
6/10 一般
Kylie Maree
2025 年 3 月 31 日
满意:员工和服务,清洁度
Location is the key reason to stay at this property. It had all necessities and functional.
Kylie Maree
2025 年 3 月入住 4 晚
10/10 超赞
carmi
与配偶出行
2025 年 3 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
nice motel. very big room with older furniture but all working fine. comfy bed and good AC.
plates and glasses , microwave toaster and we could do a little cooking inside. good fridge.
near the ferry and supermarket - walking distance.
simple, no frills but good stay.
carmi
2025 年 3 月入住 2 晚
10/10 超赞
Fiona
2025 年 3 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Great value for money. Nice pool. Dogs loved it.
Fiona
2025 年 3 月入住 1 晚
2/10 糟糕
Gabrielle
2025 年 3 月 6 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gabrielle
2025 年 2 月入住 2 晚
10/10 超赞
Raymond
2025 年 1 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
I made Llanelli booking I arrived late I informed them of my circumstances and the were helpful
Raymond
2025 年 1 月入住 1 晚
8/10 还可以
Wendy
与家人出行, 带宠物出行
2025 年 1 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Able to upgrade- nice pool but difficult parking
Wendy
2025 年 1 月入住 1 晚
8/10 还可以
Amal Tulus
2025 年 1 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amal Tulus
2025 年 1 月入住 1 晚
10/10 超赞
targa
2025 年 1 月 4 日
targa
2025 年 1 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2024 年 12 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent location
Virtually on The Strand, just past the amazing Bayan trees. Spacious room, good shower, with extra touches : crockery and cutlery, and a microwave oven.
Our room was up some steep stairs, but there are other, less precipitous rooms too.
真实旅客
2024 年 12 月入住 1 晚
10/10 超赞
Ruth
与家人出行
2024 年 12 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very pet friendly, rated by the dogs. Good sized rooms for family. Clean. Easy to locate.
Ruth
2024 年 12 月入住 1 晚
10/10 超赞
Elaine
与配偶出行
2024 年 12 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A great heritage hotel. Very close to the ferry terminal and an easy walk to the esplanade (lots of cafes/restaurants). Reception was friendly and helpful! Would stay again!
Elaine
2024 年 11 月入住 1 晚
10/10 超赞
Jodie
团体旅客
2024 年 12 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was very convenient and close to where we needed to be
Jodie
2024 年 11 月入住 2 晚
8/10 还可以
Allan
2024 年 11 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
Clean and comfortable for the price point.
Allan
2024 年 11 月入住 1 晚
10/10 超赞
Donan
与配偶出行
2024 年 11 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Excellent and friendly service at the front desk. The room was spacious, clean and quiet
Donan
2024 年 11 月入住 1 晚
6/10 一般
Scott
与家人出行
2024 年 11 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Yongala Lodge Motel On The Strand
I had gone away with my family and enjoyed it. I'm just not too sure if someone other than myself had entered the room while I had gone out for the day. Other than that staff were very hospitable and friendly and were extremely happy to help when needed so I thank them and I'll love to return back. Also pet friendly my dog was extremely happy during her stay also.
Scott
2024 年 11 月入住 2 晚
10/10 超赞
wilhelmina
与家人出行
2024 年 11 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Loved it ,, also they were very helpful when needed Thank you
wilhelmina
2024 年 11 月入住 9 晚
6/10 一般
Michael
2024 年 11 月 17 日
满意:住宿条件和设施,清洁度
Michael
2024 年 11 月入住 2 晚
10/10 超赞
Doris
2024 年 11 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
The property was in a convenient location. Provided accommodation for pets and staff ensured that we had everything necessary for a pleasant stay. Everything was clean and carefully maintained. Loved the pool and quiet especially for a central location.
Doris
2024 年 11 月入住 4 晚
6/10 一般
真实旅客
2024 年 11 月 2 日
真实旅客
2024 年 10 月入住 2 晚
6/10 一般
Nigel
2024 年 11 月 1 日
不满意:清洁度、员工和服务、服务设施
Staff not very helpful
Nigel
2024 年 10 月入住 9 晚
6/10 一般
Robert
与配偶出行
2024 年 10 月 24 日
满意:员工和服务,清洁度
Staff were very friendly and helpful in every way.
Lovely room and appointments. If I were to be picky - a boutique venue might be expected to have quality tea and coffee. The little things do get noticed and compared by travellers.
An enjoyable break in a community conscious town.
-Robert