Excellent from start to finish
Attentive staff, lovely room and great good
Phillip
2023 年 9 月入住 1 晚
10/10 超赞
Thomas
2023年07月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Thomas
2023 年 7 月入住 2 晚
8/10 还可以
Genesis
与配偶出行
2023年07月18日
满意:清洁度、员工和服务、住宿条件和设施
The Idle Rocks is a beautiful property in a great location. We arrived late, and our check in experience was exceptional. The staff at the front desk is lovely and very welcoming. We appreciated how short and sweet our check-in process was, especially after a 6 hour drive. There is a sweet young lady that welcomed us and showed us to our room as soon as we arrived. She also was kind enough to mail some postcards for us since we left on a Sunday. The night we arrived a man, who may be the overnight manager, offered us drinks before the bar closed. Him and the bartender were extremely attentive. A few downfalls that affected this rating were that housekeeping did not do a thorough job of cleaning. We ran out of toilet paper and they failed to refill it. I had to ask the front desk for some, and luckily the overnight manager delivered a whole pack of toilet paper. Additionally, our drinks from the first night were left in the room throughout our whole stay. We also found that the staff handling breakfast was rude. There was one waiter in particular, who never checked on us, gave us an attitude when we asked if we should seta ourselves since he failed to acknowledge us when we walked in. His demeanor was unwelcoming and made our breakfast experience very unpleasant. Luckily, Dean ended up waiting on us and was beyond exceptional. He really changed the experience and personally waited on us, although it is my impression that he may be the manager. Thank you dean!
Genesis
2023 年 7 月入住 3 晚
10/10 超赞
Anastasia
团体旅客
2023年07月5日
满意:清洁度、员工和服务、住宿条件和设施
We loved this property for its lovely rooms by the sea, wonderful breakfasts, and outdoor space overlooking the St Mawes harbour. It is centrally located with easy access to shops, restaurants and hiking and water activities. A real gem with friendly and helpful staff.k
Anastasia
2023 年 6 月入住 4 晚
10/10 超赞
Alan
与配偶出行
2023年06月17日
满意:清洁度、员工和服务、住宿条件和设施
Brilliant staff and service and Chef Matt's cooking
Alan
2023 年 6 月入住 3 晚
10/10 超赞
Lois
与家人出行
2023年04月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Room with a view
It was a wonderfully relaxing stay and even though there were 60mph winds it was still amazing.
Lois
2023 年 4 月入住 3 晚
10/10 超赞
Gwain
与家人出行
2023年04月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Next to waters edge, you can hear the water lapping up against the harbour wall, very relaxing. The service from the staff was excellent.