This is the worst experience I’ve had at a hotel. We had booked through Expedia, and chosen this hotel because it clearly stated it was an accessible room with a bathtub. We checked into our room, and no tub. No big deal, we told the checkout clerk (who was very friendly), and asked if we could have a room with a tub. She said that their system doesn’t show them which rooms have them and which don’t, and had to physically go to rooms and check them (not her fault, but seriously? It’s 2025, y’all can’t show it on a computer or something?). She puts us in another room, we go up there, and still no tub. At this point it’s almost funny except we’re carrying around all of our bags and tired from a long trip. We went back down to reception, and she brought us to another room, that had a tub. The room was 75 degrees though, and she said that the AC had just been shut off for some reason, and that it would cool down soon. She went back to the front desk to get us a keycard and brought a fan. We left our bags in the room, went out for dinner, and got back very late. When we got back to the room it was still 75 degrees, with the AC turned on max. We opened the fridge and found leftovers in there, as well as dirty paper cups in the cabinet, and I really don’t think the sheets had been washed either. At this point though we were exhausted and just gave up and went to bed. I’m so disappointed in this hotel, as I was trying to pick a nice place for a get-away weekend for my boyfriend and I
