Palaces in U.S. Virgin Islands

"The staff was really great, pleasant & helpful. The location is absolutely stunning, and it's right by the airport so extra win."

"The staff was not friendly at all and the air conditioning to the room was broken. Unbeknownst to me, my room had been switched to another room and I was yelled at by housekeeping to leave immediately. When I went downstairs to inquire they told me I needed to pay the difference for the room and they had no record of me being on the premises. Had it not been for the fact that I was barely at the hotel, I would have left that first day. "

" If your idea of a vacation includes being awake all night, this is the place for you. A rooster perched right outside my window started crowing at 12:30 AM and didn’t stop until 5:00 AM. I got maybe 2 hours of sleep. This is not “local charm”—it’s completely unacceptable. At 4:00 AM I went to the front desk asking for another room. Esther told me nothing was available. That was false. I saw multiple empty rooms myself, and the next morning overheard the manager (Marsha) confirming they were in fact available. They will all cover for each other and lie. Can you imagine they’re getting paid to stay up all night but you’re not ! How hard would it have been to move us to another room? Esther‘sresponse was someone needs to call animal control. How about you? Do your job and care about your customers needs. Security (Frankie) refused to help at all, offering excuses instead of doing anything useful—even though the problem was right outside my room. I told him the rooster was right in the tree and he said I can’t step on the beach. We don’t own it.. Their solution? A $50 credit on a $200+ stay and about the same in food and drinks. Knowing I didn’t sleep. A joke. The manager could care less at this facility if you sleep at all. So to summarize: no sleep, dishonest staff, and zero accountability. Plenty of better places to stay—choose one of those. They clearly do not care about their customers… Do better.."

"Bed was comfortable and that’s about the only good thing I can say. Wait staff was terrible. They were slow to acknowledge you, acted like they didn’t want to be there, and didn’t get the orders right. It might have something to do with the fact that gratuity was automatically included so there was no reason for them to earn tips. They advertised “Coffee and Crosswords” every morning, and that was a complete joke. It entailed a keurig machine and three puzzle books (2 of which were sudoku-type puzzles and one was a kid’s book) on the second floor of the lobby, which had no working air conditioner and the thermostat read 99 degrees. The bars closed early, the food was mediocre, and the beach was terrible with black sludge. Overall, not a good experience. "

"The best thing about this "resort" is the bar staff. They were great and made food that was good. The room was comparable to a Motel 6. There was one restaurant and it was mediocre at best. A couple of nights, the food was edible while the remaining evenings, we just ate salads. The same restaurant does breakfast too and it was OK for breakfast. The girl at the front desk was rude and 2 members of our party of 10 were on the other end of the property. Apparently there was a room to move us to with the rest of the group, but the front desk didn't let us know. The beach was average. The activity staff was available to help with kayaks, snorkels, or putt putt equipment. The pool was really clean and the only hot tub was hot, then cold as there were apparently issues with temperature control. Overall, your trip is what you make it, so we enjoyed ourselves."

"This property is rented as a waterfront view. Half the time you’re there you will be looking directly at the side of a cruise ship that completely blocks any view of any water. I don’t know how this was overlooked when describing the property, but I think that everybody should know this before booking a waterfront room here."

"My entire experience was great! Travelled with my husband and small kids."

"If my review was solely on the view and the staff it would be a perfect review However the rooms and property need maintenance the sliding glass doors need roller replacement little hot water The pool was great and we were treated to a barbecue The on-site restaurant has excellent food and dining choices we had dinner there enjoyed the seafood soup the shrimp tarts and jerk chicken pasta Also included in stay was breakfast which was very hearty eggs potato’s and bacon However no where to get coffee before 8 am and no coffee in room and restaurant hours not posted Also shows on Expedia short walk to the castle etc it is not walkable anywhere You need to take taxis But the views were amazing"

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