Upcountry Maui Family Hotel

"Fantastic staff! "

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"The resort was clean and well maintained, the staff were friendly and went out of there way to meet our needs. It was more than a stay, it was a cultural experience! "

"Food and emergency kit not available when needed"

"I recently stayed at the Hyatt Regency Maui Resort and Spa and overall had a great experience. The resort is beautiful, with amazing views, well-kept grounds, and a peaceful atmosphere that truly reflects the spirit of Maui. The buffet breakfast was a highlight. The food was fresh and varied, with tropical fruits, pastries, and hot items that made each morning feel special. Even without made-to-order omelets, the quality was excellent. Valet parking stood out as well. The staff were friendly and professional, often asking if we needed help with luggage rather than just taking it, which felt thoughtful and respectful. That said, the valet process itself was inconvenient. Instead of linking cars to room numbers, they use a random number tied to the key. If you do not have it when calling down, they cannot retrieve your car, which caused some frustration. While most of the staff were polite, the overall service did not quite match the VIP-level warmth I have experienced at other Hawaiian resorts. I usually feel more genuinely welcomed elsewhere. Still, the resort has a lot to offer. With a few improvements to service and guest experience, it could easily be a top-tier stay. I would definitely consider returning."

"Very friendly "

"We will absolutely return to this resort in Wailea. Great staff and everything you could possibly need was on property. Great Luau and Pool for the family!"

"Check in was nice and easy, the VIP through Expedia was nice because I received chocolate macadamia nuts and shell leis on arrival, I think my room was upgraded because I don’t remember booking a full kitchen but I got one and in room laundry which was super nice. The property was full of plants and birds singing all the time, the grounds were lit up at night with a beautiful view. We did meet some owners there"

"The hotel is very clean. The service is great. All staff provided very good service. Parking is easy to access. "