On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.
We had no gas in the first days. A reduction was offered, but it was not enough (we rejected because we needed to eat outside instead of cooking). From that moment on, the communication went complicated. Instead of reimbursing us after check-out, as it was promised, the agency went silent. It's 10 days after check-out: No money for 3,5 days without warm water, without gas to cook.