I was quite disappointed with several aspects of our recent stay at the Marriott Metro in Washington, DC. First and foremost, the valet parking experience was frustrating. Although my car was brought out promptly when we checked out, the area was chaotic due to multiple guests arriving at once. We were stuck and unable to leave for quite a while. A cab driver even became aggressive with us, and unfortunately, the valet staff did nothing to help manage the situation or assist us in exiting safely. It did not feel like a service worth paying for.
Additionally, there was no body wash in our bathroom, and despite requesting it, I never received any during our stay. Lastly, the food quality at the hotel restaurant left much to be desired — it simply didn’t meet the standard I expected from a Marriott property.
I hope management takes these comments seriously to improve the overall guest experience.