Waterloo Waterloo Town Square Hotels

"Yes"

"Room was reasonably clean and intact. Location was good (for access to Forest Park, the Hill, and the Botanical Gardens). Looks like a formerly decent big hotel that must have lost its big-name franchise. Carpets in common areas appear to have been cleaned, but stretched/damaged in the process. Room had no Kleenex... and front desk couldn't provide any. Sink in bathroom was cracked and crudely patched, but functional. Toilet flushed, but very slowly...with the outcome always in doubt. Tub functioned properly. In short: About what I might have expected ... if it had been about 1/3 the price I was charged."

"Checked in no room phone to call front desk. Pull out couch had no sheets, blankets or even a pillow in the room. I called - we are out of blankets and pillows. What? Went to the pool area no towels. Back to front desk to ask for pool towels, I get bath towels but can't mix with pool towels so i was asked to bring them back to the front desk when done. the front clerk said again we have no blankets or pillows... I said I am confused you allow rooms with pull out beds but can't prepare for it? Gentleman there said I can find you a pillow. Got my pillow and "pool towel" headed back to the room my key won't work...so I head down to the pool with the pillow and towels. Get back from the pool and 1 bath towel and 1 wash cloth. My reservation was for 3. Are you kidding me? Called down and got towels. Leaving to go to some activities in the area. Stop at front desk to say my key won't work. Was told if I replace this one key your other 2 key cards won't work. Do you need me to replace all of them. Yes I still need 3 cards. Front clerk said I don't appreciate your attitude. No apology etc. Shocked by the lack of customer service. Grant it i just walked up when she on the phone telling another customer sorry we are not refunding you we tried other options and you declined them so maybe she was on edge. Other guests stated thier sheets smelled like urine. Outside door not"

"When I checked in, I asked & was told there was a complimentary breakfast. When my party went to breakfast the next morning, I was told there was not a comp breakfast and we'd have to purchase. Not even comp. coffee. Very disappointing. "

"very friendly staff, clean rooms and great price - all in one great place"

"Nice hotel but the bed was stiff as a board . Woke up with a back ache. Service in the Beerhouse left a lot to be desired. Seems weird to me that the Beerhouse had no appetizers on the menu. We wanted a small bite before dinner elsewhere."

"Good location. Great breakfast."

"Staff at front desk attentive and helpful Both places to eat onsite offer gluten free which was nice."

"Very nice hotel with incredibly friendly staff and always love the breakfast and dinner "