2/10 糟糕
Tom，London
与配偶出行
2020 年 2 月 10 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
My partner and I arrived at the hotel Ekho Welligama (07/01/20)we booked through Expedia to find that this place has seriously dated since the pictures were taken or perhaps they’ve just been photoshopped?
The room is very basic which I don’t really mind but since we arrived on the 7th jan 2020 our room has not been cleaned and no clean towels have been replaced. I feel that a fresh towel should be offered. I even managed to track down the manager and she told me it would be done(12/1/20 09:15) after asking 3 times now(14/1/20)its still not been done.
Whilst in our room about to go to sleep (11/1/20 22:45 local time), a disturbance broke out in the adjacent room which sounded like things were being smashed and knocked over.
When my partner looked in the corridor, a guest was utterly drunk on a sofa outside his room, broken glass containing alcohol was on the floor, and a member of staff from the hotel appeared to also be involved as well as drunk. One of the men had trod in the broken glass walked / dripped blood in front
of our room door - which meant we didn’t want to leave the room and did not feel safe.
There was also loud music being played, coming from the member of staffs phone. He turned it off as my partner asked him to. He apologised drunkenly and then all the men went to reception.
When we awoke in the morning (06:15) due to someone trying to clean up the broken glass, the members of staff that were involved were asleep on a mattress in the dinning room.
Tom
2020 年 1 月入住 13 晚