good hotel worth staying and reception staffs are very helpful
danny
於 2018 年 8 月住了 2 晚
10/10
John
於 2023 年 7 月住了 1 晚
10/10
I loved every thing!
The hotel, the room we had, the staff -super friendly and helpful, the food, the location
I went there for a wedding, coming from USA!
Worth the trip!
English countryside ❤️
Beate
6/10
Not a four star property front desk staff needs more training
Ralph
10/10
The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean.
Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too.
Our stay was cut short due to an emergency back home, but we will be back.
MRS S J
於 2022 年 12 月住了 4 晚
10/10
Steve
於 2022 年 10 月住了 1 晚
10/10
Very nice hotel with atmosphere.
真實旅客
於 2022 年 9 月住了 1 晚
10/10
John
於 2022 年 9 月住了 1 晚
10/10
Catherine
於 2022 年 9 月住了 2 晚
8/10
Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
Daniel
於 2022 年 9 月住了 1 晚
8/10
Hamza
於 2022 年 9 月住了 1 晚
2/10
Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.
Rick
於 2022 年 9 月住了 2 晚
8/10
Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great.
Simon
於 2022 年 9 月住了 1 晚
8/10
Fabulous location
Stuart
於 2022 年 8 月住了 2 晚
10/10
Excellent atmosphere of service- nothing too much
Timon
於 2022 年 8 月住了 1 晚
8/10
This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
Joanna
於 2022 年 8 月住了 1 晚
10/10
Penelope
於 2022 年 8 月住了 1 晚
10/10
Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
Tina
於 2022 年 8 月住了 2 晚
8/10
Ben
於 2022 年 8 月住了 2 晚
10/10
Ben
於 2022 年 8 月住了 1 晚
10/10
The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room.
Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn.
The staff were helpful, friendly and polite.
Jane
於 2022 年 7 月住了 1 晚
8/10
Andrew
於 2022 年 7 月住了 2 晚
4/10
Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.