Chalets in West Bay

"The lobby area is nice and clean but the rooms and carpet throughout could use some care. It is a beach hotel so not sure how much cleaner it could feel but it felt a tad outdated as far as the room was concerned as well as the restroom area/shower. We had a partial ocean view and the view did not disappoint, I was disappointed with the response from the hotel pool concierge and spa. I was trying to make things special to pre book ocean view massages and special greeting for our 20yr anniversary. The spa responded right away and then ghosted me and would not respond to my follow up emails. Of course when I arriveded and went to confirm what I asked for the date /time was unavailable. So, we opted to not do the spa. I prebooked a cabana and although they also didn’t answer an email prior to arrival, the booking went through fine. It was also easy enough to book a pod mid week instead of in advance. The Cabana I reserved was #2. Hammock and two chairs. It was one of the only cabanas with the least view obstruction seeing how there are about 6 rows deep of chairs and umbrellas leading to the ocean view. That was a bummer. Also, the cabanas are super close to eachother. We really enjoyed the pod the best.The coffee exchange was excellent for coffee. One clerk was not very friendly but the doormen and other concierge were great overall. food: Beachhouse is upscale and pricy, but my husband enjoyed every dish he had there, crab cake, lobster and shrimp pasta the best."

"What a beautiful property with lovely amenities, beach club and staff who genuinely cared for us. We can’t wait to come back."

"Beautiful property with amazing staff."

"Why upgrade my room and tell me I can’t use the room If I do I will get charged maybe the dumbest thing I’ve ever heard…so why upgrade me…they are very limited in towels the only give you two, you have to pay to get a clean towel….."

"Beautiful, modern place with everything you will need. Close to the ocean, beautiful views. "

"Apartment was very clean and modern. Staff was friendly, but the lack of a dedicated front desk made it difficult to find assistance when needed. The listing stated a 2-minute walk to the beach, but in reality it took 8–10 minutes from our room. Carrying chairs and an umbrella made the walk more inconvenient than expected — this was the biggest downside."

"Beach view with snorkeling from the dock. A quiet location with a great restaurant "

"Quiet location. The grounds were will kept and the rooms were the same. Everyone that worked there were very friendly. Great for the kids because it was smaller and from our room we can see everything. No bar or huge crowds so be prepared for a quieter vaca"

"The condo was clean and had everything that you would need for cooking. We were met at the room by the housekeeper and she was kind and informative. Great property"