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" It is an old property. Some rooms may be better than the others, but ours definitely needs, some work and the toddler area or the play area is dirty."

"Dear Sir/Madam, I am writing to lodge a formal complaint regarding my recent stay at the Taj Mahal Palace, Mumbai, which was booked to celebrate my 40th wedding anniversary. This was a significant personal milestone, and it was extremely disappointing that the experience was overshadowed by repeated service failures and poor organisation, falling far below the standards expected of a five-star hotel. My package explicitly included breakfast, high tea, cocktails at the Palace Lounge, ironing of two garments, a one-way airport transfer, hot and soft drinks, access to the business room, lunch, and dinner. Upon arrival at approximately 2:30 pm, we were informed that lunch was no longer available. At the same time, I reconfirmed our 5:00 am airport transfer and 4:00 am wake-up call, only to be incorrectly advised by reception that the transfer was not included and would incur an additional charge. This was rectified only after I produced evidence of the booking terms. As lunch was unavailable, we proceeded to high tea, which was the only aspect of the stay that met expectations. Further issues arose when we attended the Palace Lounge shortly before the scheduled cocktail service and were told it was full, with an estimated wait of around one hour. As this formed part of the package purchased, the situation was unacceptable. Alternative arrangements were made only after I raised a complaint. I also attempted to reserve dinner at Loya for 8:00 pm, but was offered a 10:00 pm seating "

"All good just faced some problem in bathroom "

"An iconic property at the heart of Bombay! Welcoming and Impeccable service, quick check in/out, fabulous restaurants within the property and near by areas. You can’t go wrong with Taj! "

"Everything was great"

"Great location easy stay"

"Amazing hotel with wonderful staff and restaurants and also nicely located for new metro system"

"The property is absolutely beautiful. The pools on the outside and inside are very nice and clean. The property is well maintained with a staff working diligently around the clock to preserve its beauty. There is a pretty awesome dinner and show sponsored by Le Petite Chef that is very nice and extremely affordable compared to the one in Delhi. The rooms are very nice, I stayed in a suite on the upper floor. Im not personally the biggest fan of Portuguese style, but it was done well. Again, I cant rave enough about how beautiful the property looks. On to the bad. The security will scrutinize the hell out of you. On multiple occasions I would walk by a guard and 5 mins later walk by the same guard and I would get the 3rd degree. I was on the property for 3 nights and I only left once, but I was questioned at least 20 times about if I was actually staying at the hotel. It was as if they were in disbelief. Lastly, a special thanks to the superstar TANAYA. From the second I checked in to the the moment I checked out, she was diligent and a powerhouse with resolving the most complicated and simple situations for me. She went above and beyond and never made me any false promises. I was there for a business trip and I was extremely busy and she took a huge weight off my shoulders. I had a really great experience and it was mainly due to her efforts to organize things. She should be promoted to hotel manager, she is an asset for the hotel! Overall, I give this place a two thumbs up"

"Near the mail with international food options"