"At first impressions I actually considered this property to be good but having stayed there for an extended period of time, I observed a lot of things that need attention both within the property as well as the staff. Below I’m going to highlight all the concerns based on week or so stay in April of 2026:
i) The staff needs to be coached on basic etiquette or at the least general customer service. Many a time would we greet the front desk staffers and for the most part they’d literally not respond. I’m mindful they can’t initiate a greeting to everyone, but it’s only courteous to acknowledge someone who greets you.
ii) When a guest has a DO NOT DISTURB hanger (with the DND side reflected) on the door, please coach your house-keeping staff to adhere to the signage. I would think this basic practice and common sense.
iii) The unit we stayed in requires some pest control as they’re roaches everywhere. (I’ve purposely left out the unit number for purposes of privacy on this platform)
iv) As someone who has experience in staying in apart hotels properties, please invest in basic cookware. I was appalled with the cookware that was provided upon request. Not only did any of the pots have handles on the lids, the cookware has seen its better days.
v) The door to access the hallway on the 7th floor needs attention on the top latch as it makes unbearable noise anytime it shuts. The door doesn’t lock as well so anyone can easily access the hallway, which is a security concern."
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