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“The staff was very short staffed with many guests including myself were waiting for long times to be checked in. We were unable to get a room with a shower. Were told they would work on providing either another room with a shower or simply a shower curtain to add to the tub. We waited for over 2 hours with no other room or even a shower curtain. My family and I were flying out early next day and simply wanted a shower! When I called earlier in the day to book, I asked if they had a pool……

“This hotel ruined what was supposed to be a special weekend getaway. I live in London and had planned a short trip to Sicily with my girlfriend—the only weekend we both had free. I searched for hotels in Favignana on Expedia, but the platform redirected me to listings in Marsala without making that distinction clear. I mistakenly booked ProKite Alby Rondina, thinking it was in Favignana. Just a couple of days later, once I realized the mistake, I contacted Expedia and the property to request a……