Phoenix Westgate Entertainment District Hotels

"Two customers ahead of me waited over 15 min for a staff member to come to the front desk to check us in. Then, my room didn’t have WiFi capability. They said they’d see up maintenance but after 30 min, I called and just asked to switch rooms. They then switched me to a room where the tv didn’t work. After maintenance came up, they spent over an hour and a half trying to fix the tv just to be told they would have to fix it in the morning when the IT guy came in. Also, the plug in the wall to charge your USB device didn’t work. Additionally, I asked if they had any salt on hand for me for my dinner and they only had a pepper shaker. There was no place to purchase an alcoholic beverage AND you shared the pool with the hotel next to us. And while the website showed fire pits, no one actually came out and turned them on at night. "

"Bad front desk customer service"

"We were really impressed by this hotel and it's staff. The room was spotless and all of the furnishings were well maintained. The staff went above and beyond to assist us with resolving an unexpected travel challenge that was not related to the hotel at all. The pool area was really pretty, clean, and safe. The breakfast had a lot of variety, was well cooked/prepared, and the whole breakfast area was kept spotless."

"Room was clean and staff was friendly and helpful!"

"The staff was wonderful. Greeted me upon arrival. Very helpful and flexible, especially the manager Jen. I thought the breakfast staff was awesome and so was the food. Grounds and room were in great shape. Love the environment there. This was one of my best stays at any hotel! Truly!! I look forward to returning and staying here upon my arrival back to AZ. Mark"

"Rooms were very clean and staff was friendly. Fireside chair cushions were very dirty, not appealing to sit on, and walkways needed to be cleaned. "

"Great spot "

"The amenities provided were super useful. The room was clean and all the staff was very friendly. We will definitely be staying here again."

"Nice place"