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Reviews of SureStay Hotel by Best Western Whittington Rend Lake

2.5 out of 5
SureStay Hotel by Best Western Whittington Rend Lake
13277 Freeway Lane, Whittington, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 394 out of 655 reviews" "
Rating 8 - Good. 182 out of 655 reviews" "
Rating 6 - Okay. 46 out of 655 reviews" "
Rating 4 - Poor. 17 out of 655 reviews" "
Rating 2 - Terrible. 16 out of 655 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate how clean the hotel was…right down to baseboards.
Stayed 1 night in May 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very secluded location. Property itself is amazing
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

4/10 Poor

Annie

Travelled with family
Liked: Staff & service
Disliked: Amenities
Very noisy. Sounded like there was a party in the lobby very late. No one at desk at checkout. When I checked my bank account I was charged double for the room. The issued a credit and then charged the correct room price. The credit takes 4 to 5 days to appear but the correct charge comes out right away. So now have 3 times the charge coming out of my account. It has been 3 days. Really hoping the credit shows up.
Stayed 1 night in Apr 2024
Response from Olivia on 13 Apr 2024
Hi Annie! I am so sorry this happened! I am looking into it right away. Please do not hesitate to call, if nothing comes back correctly!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to Katie, the manager onsite on April 7, 2024. She was exceptionally welcoming, thorough and efficient in taking of the crowds arriving to view the Total Solar Eclipse. We really appreciated her!!
Stayed 1 night in Apr 2024
Response from Olivia on 13 Apr 2024
Thank you Elizabeth!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The people were excellent and the 0pace was very clean. I would stay there again.
Stayed 1 night in Apr 2024
Response from Olo on 13 Apr 2024
Thank you Robert!

10/10 Excellent

John, Pensacola

Stayed 1 night in Apr 2024

6/10 Okay

Edwin

Travelled with family
Liked: Staff & service
it Was alright a little outdated.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean staff was very pleasant. We went to the winery so it was in walking distance. Will stay here again when we visit the winery Ty
Stayed 1 night in Apr 2024

2/10 Terrible

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Vickie

Liked: Amenities
Clean and great staff
Stayed 1 night in Mar 2024

8/10 Good

Edward

Travelled with family and small children
The area was clean and quiet.
Stayed 1 night in Mar 2024

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Maurice, Greenville

Stayed 1 night in Mar 2024

2/10 Terrible

Tracie

Stayed 1 night in Feb 2024

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Very kind and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities
Receptionist was so sweet and helpful. Cafeteria/dining area was freezing cold. Stained towel that looked unappetizing. The cat on property is a risk for those with allergies.
Stayed 1 night in Feb 2024

6/10 Okay

Charles

The receptionist had a terrible cough in the morning. So did not try or enjoy any of the “hot breakfast”
Stayed 1 night in Feb 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect, it is located next to 75 road.
Stayed 1 night in Feb 2024
Response from Olivia on 29 Feb 2024
Thank you!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Olivia on 29 Feb 2024
Thank you Karla!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, quiet and easy to find.
Stayed 1 night in Jan 2024

10/10 Excellent

Debra, Winnsboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable overnight stay. No problem at all. Breakfast was not that great - no decaf coffee or tea. No hairdryer in room- front desk said someone must have taken it. Overall was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and a quiet stay!
Stayed 1 night in Jan 2024

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
Breakfast was lacking. The room didn’t appear to be very clean. Shower didn’t get hot
Stayed 1 night in Jan 2024
Response from SureStay Hotel on 11 Jan 2024
Thank you for the feedback!

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness, staff & service
Convenient location, clean and friendly staff. A minimal, cold breakfast and the hot water was barely warm
Stayed 1 night in Jan 2024
Response from SureStay Hotel on 11 Jan 2024
Thank you for the feedback!

10/10 Excellent

Rich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property.
Stayed 1 night in Dec 2023
Response from SureStay Hotel on 11 Jan 2024
Thank you!

8/10 Good

Tara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The stay was perfect for quick stop on a road trip. Breakfast was minimal and the area had no other food options, but otherwise it was exactly what we needed. Low price to have a pet stay too!
Stayed 1 night in Dec 2023
Response from SureStay Hotel on 11 Jan 2024
Thank you Tara!

10/10 Excellent

Deborah

Stayed 3 nights in Dec 2023
Response from SureStay Hotel on 11 Jan 2024
Thank you Deborah!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SureStay Hotel on 11 Jan 2024
Thank you!

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Bed sagged in the middle and outlets on lamps didn’t work.
Stayed 1 night in Dec 2023
Response from SureStay Hotel on 11 Jan 2024
Thank you for the feedback!

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine but I was disappointed that there were no biscuits and gravy for breakfast as that is (or at least was) standard at all of the Best Western properties I’ve stayed at. But, if that’s all there is to complain about, then you’re doing a great job. 😃
Stayed 1 night in Dec 2023
Response from SureStay Hotel on 11 Jan 2024
Thank you for the feedback!

6/10 Okay

Ruth Anne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, amenities
No security. No key access to enter the building.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quick Stay
The hotel is perfect for a quick rest off the road. It was clean & safe. Also perfect if visiting a loved one at Big Muddy. The only issues I had were service & an odor. There was no one at the front desk for my check in & I waited abt 10 minutes for someone to come check me in. My room also had a dead smell when I ran the air conditioner but I’m not certain why that is.
Stayed 1 night in Dec 2023
Response from SureStay Hotel on 11 Jan 2024
Thank you for the feedback!

10/10 Excellent

Brent

Travelled with partner
Quick check in. Friendly staff
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Bonnie

Travelled with family
The room was clean and the bed was comfortable. The breakfast was not good and the coffee is very weak. The staff were friendly and helpful. The area is nice.
Stayed 3 nights in Nov 2023

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get too
Stayed 3 nights in Nov 2023

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly met our needs. Basic but clean and safe. Have stayed several times.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient when visiting a loved one in Big Muddy Correctional Institute.
Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price. The continental breakfast was more than you would expect. Very clean and well kept.
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia, Humeston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a quick overnight stop! Very clean & great staff. Breakfast was ok but not great.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stinky place
I chose this place because it was a Best Western property. The outside of the building was nice. The lobby was very nice and smelled fresh. As I made my way down the hall it was very muggy and there were two portable dehumidifiers in the hallway. I thought that was odd and the air swaps starting to smell the further I got from the lobby. My room was all the way at the end first floor. The room appeared clean but smelled like a stale motel room. I turned on the air to try to dry it up a bit and as the night went on it got worse. I think Holiday Inn bought a property on the cheap and did the minimum to get it opened and just wants your money. Very disappointing and will never stop here again. I will think twice about staying at Best Western properties too...
Stayed 1 night in Oct 2023
Response from Olivia on 29 Oct 2023
I am so sorry about that! I am checking all end rooms immediately so this does not happen again!

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect.
Stayed 1 night in Oct 2023