Willoughby Hotel with Pool

"Not impressed at all, much of the place smelled like weed and had an overall ghetto vibe, not a very clean hotel. They give you a paper that has the wrong floors for where the ice machines are so you waste your time walking all over. My mini fridge door wouldnt close at all because of a huge ice build-up and the guy at the front desk said he couldnt do anything about it or knock the price down for me. The kleenex box in the bathroom was empty. The staff also have thick accents and are hard to understand. So yea I'd suggest avoiding this place unless youre really on a budget, the beds and hotel room itself were clean though so that was the one good thing."

"There was a marathon “weekend” the entire weekend. When we checked in, the person at the desk gave a great welcome and explained the “kickback” reception and free breakfast but never mentioned that the music from the marathon would be blaring at 6am on Saturday morning. We could not sleep even with earplugs. If we had known, we would have made other plans for the evening before. then, we were completely shocked to have the same thing happen again on Sunday morning. I was given the valet parking for free as compensation but I now have to change my plans to drive back to my home - too long of a drive with so little sleep. Disappointed. They said they couldn’t offer any other compensation becuase I booked through Expedia."

"The room was clean, linens and towels very clean. The air conditioner worked beautifully."

"3 starts only because It’s great if you’re going to a game very close walking distance. But the hotel is old and outdated, elevators are slow and no more than 6 people on at a time. Our sheets didn’t fit the bed and shorted us towels. Most importantly bring your own pillow, we even requested extra and they were lacking. Would expect a lot more for the $$$$"

"The property itself is just ok. Nothing flashy. The breakfast is grab and go items like yogurt and granola bars. Check in and check out took way too long. There was no staff at the desk so we had to wait more than an acceptable amount of time to be helped. While the facility is supposed to be nonsmoking the place smelled like weed at all times. The room across from us had a dog that loved to bark."

"just an average hotel looking to charge above average rates. Terrible parking and dusty rooms but a great location (which they know). Terrible service in the restaurant but decent food. The only thing that was uniquely bad was the front office staff, just while I was waiting to checkout I heard them be cutting to multiple guests who were asking simple questions. Stay if you have to but would look anywhere else. They clearly don’t need to work beyond being a 2 star hotel. "

"Beth at the front desk was lovely! "

"Excellent n close to my dr appt n amazing staff n front desk very loving n professional 💗💗💗"

"The hotel is centrally located, clean and up to date! The room was fabulous with a view of the lake and mall A for the Cleveland Marathon. Elevators were fast, staff was friendly and room was very clean. Will stay here again."