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关于温斯洛普宾馆的点评

2 out of 5
温斯洛普宾馆
960 Highway 20, Winthrop, WA

点评

7.6

还可以

10 分 - 超赞。195 条好评，共有 655 条点评" "
8 分 - 还可以。253 条好评，共有 655 条点评" "
6 分 - 一般。117 条好评，共有 655 条点评" "
4 分 - 很差。60 条好评，共有 655 条点评" "
2 分 - 糟糕。30 条好评，共有 655 条点评" "

8.0/10

清洁度

8.2/10

员工和服务

7.0/10

服务设施

7.2/10

住宿条件和设施

7.0/10

环保

点评

8/10 还可以

Elizabeth

满意：清洁度、员工和服务、住宿条件和设施
The batteries on our door lock were dead when we arrived but the front desk was able to fix the lock within 5 minutes, and everything else was great!
2024 年 5 月入住 1 晚

6/10 一般

Jason

2024 年 4 月入住 1 晚

8/10 还可以

Richard

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Pleasant enough for a couple of nights. We were kept busy with numerous activities in the area.
2024 年 4 月入住 2 晚
Front Desk 于 2024年04月29日 的回复
Thank you for the positive feedback!

2/10 糟糕

Nicole

与家人出行, 带宠物出行, 团体旅客
不满意：清洁度、服务设施、住宿条件和设施
No hot water. Dangerous broken lamp. Uncomfortable bedding. Very poorly cared for property.
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月29日 的回复
I am sorry that you feel this way, no one let us know anything while you were here so we could fix it and see what you were referring to.

4/10 很差

danny

与家人出行, 带宠物出行, 团体旅客
不满意：住宿条件和设施，清洁度
The Inn did not have a working bathroom door knob. Our light next to the bed didn’t work. The bathroom had no ventilation and the shower water never got hot or even warm. Screen on our window was torn and barely hangin on. Walls paper thin. The breakfast is a toaster meal or the waffle press which is why I didn’t give this place a 1. But I would not recommend staying here if there is any other option.
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月29日 的回复
We are sorry to hear that you had these issues. No one let us know anything was wrong so we could try and fix it. We always try and make sure our rooms do not have these types of problems.

10/10 超赞

desiree

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Front Desk 于 2024年03月27日 的回复
Thank you!

10/10 超赞

Janet

2024 年 2 月入住 1 晚
Front Desk 于 2024年02月22日 的回复
Thank you for the feedback!

6/10 一般

Amanda

与家人出行
Cute but not ADA friendly.
Cute Inn. Not ADA friendly so we had to move after 1 night but it's a comfy place. I didnt like that the doors had an electronic lock without a secondary lock on the inside of the room like a deadbolt. Would not have felt safe staying there alone.
2024 年 1 月入住 3 晚
Front Desk 于 2024年02月22日 的回复
Thank you for your feedback Amanda!

4/10 很差

Brian

满意：员工和服务
不满意：住宿条件和设施
2024 年 1 月入住 1 晚
Front Desk 于 2024年02月22日 的回复
Brian, How can we get better for you? Please let us know! Thanks so much for the feedback.

8/10 还可以

Stan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 10 月入住 2 晚
Kelsey 于 2024年01月15日 的回复
Thank you stan!

10/10 超赞

Kelley，Cheney

2024 年 1 月入住 2 晚
Front Desk 于 2024年02月22日 的回复
thank you for your feedback!

6/10 一般

David

不满意：住宿条件和设施
Winthrop 2024
Microwave did not work nor did the heat lamps in the bathroom. It would also be helpful if you had any information in the room on places to eat, etc. in Winthrop as there was no information whatsoever in the room.
2024 年 1 月入住 1 晚
Kelsey 于 2024年01月15日 的回复
Thank you for that feedback David.

10/10 超赞

Dong

2024 年 1 月入住 1 晚
Front Desk 于 2024年02月22日 的回复
Thank you for your positivity!

10/10 超赞

Cigdem

Our room was very comfortable, the location of the hotel was very convenient, the breakfast served was delicious and nutritional, and they have allowed us to bring our cat. Overall, i recommend it to anyone looking for a place to stay in Winthrop.
2023 年 12 月入住 2 晚
Kelsey 于 2024年01月15日 的回复
Thank you for the great positive feedback!

4/10 很差

Nicole，University Place

满意：员工和服务
不满意：住宿条件和设施
2023 年 12 月入住 2 晚
Front Desk 于 2024年01月15日 的回复
How can we make your stay better? Please let us know!

10/10 超赞

Brandon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
2023 年 12 月入住 2 晚
Front Desk 于 2023年12月5日 的回复
Thank you for you review and we hope to see you next time around

2/10 糟糕

Matthew

不满意：清洁度、员工和服务、住宿条件和设施
Charged for cleaning in sink when sink didnt drain Also cleaned all garbage up and they said garbage was everywhere. Wouldmt recommend if you dont want to be ripped off!
2023 年 11 月入住 3 晚
Front Desk 于 2023年12月5日 的回复
Sir you Threw up all over and, in the sink, also trashed the entire room. It is stated in our policy and, in the reservation confirmation that we send you. We also have in the room a brochure on the main table stating hotel policy. That in the case of Excessive cleaning a charge of 250.00 will be added to your bill. We only charged you 150

8/10 还可以

John

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was a nice place and seemed like an excellent value for the price.
2023 年 11 月入住 2 晚
Front Desk 于 2023年11月28日 的回复
Thank you for you review. We hope to see you again

8/10 还可以

Vinod

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Front Desk 于 2023年11月28日 的回复
Thank you for you review. We hope to see you again.

2/10 糟糕

Aegis

2023 年 11 月入住 3 晚
Front Desk 于 2024年01月15日 的回复
We are so sorry to see you did not enjoy your stay. What can we do to be better?

10/10 超赞

Kirk

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to town and quiet. Clean rooms
2023 年 11 月入住 2 晚
Front Desk 于 2023年11月21日 的回复
Thank you for choosing us for your stay in our lovely little town. Hope to see you again.

10/10 超赞

Jerry

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and nice staff!
2023 年 11 月入住 2 晚
Front desk 于 2023年11月10日 的回复
We appreciate your review, and hope to see you again.

10/10 超赞

Billy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It is noticeable how much the hotel is managed with care and love. I found all the comfort I needed at a fair price. Hotel with a good spirit as local managers usually do, something you don't find in fancy hotels
2023 年 10 月入住 1 晚
Front Desk 于 2023年10月21日 的回复
Thank you so much for you kind review. We hope to see you again

10/10 超赞

Ian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Front desk 于 2023年10月18日 的回复
Thank you for staying with us and we hope to see you next time around.

6/10 一般

Wendy

2023 年 10 月入住 1 晚
Front desk 于 2023年11月2日 的回复
Thank you for your review. We hope to see you again.

8/10 还可以

Brian

满意：员工和服务，清洁度
2023 年 10 月入住 3 晚
Front desk 于 2023年10月13日 的回复
We are glad you enjoyed your stay with us. And hope to see you again.

8/10 还可以

Timothy

满意：住宿条件和设施，清洁度
2023 年 10 月入住 2 晚
Front desk 于 2023年10月12日 的回复
We appreciate you review, and hope to see you again.

8/10 还可以

Pradyumna

团体旅客
满意：清洁度
Liked the convenient location. Service can use improvement.
2023 年 9 月入住 2 晚
Front Desk 于 2023年10月3日 的回复
Thank you for choosing us for your stay.

2/10 糟糕

Yuliya

不满意：清洁度、员工和服务、住宿条件和设施
Our group couldnt make it for 1st night and as we arrived for 2nd night in evening on weekend hotel canceled our booking without our approval and it wasnt communicated to us. Everything in the town was booked so we literally couldnt find a place to stay. Be aware their office closes at 6pm and there isnt anybody to help us. Ive never experienced even at worst hotel such poor service, definately wont be coming back here. Also we didnt receive any communication from hotel aboit their hours of work and registration process. They will hand envelope with keys outside their office door. If you in Winthrop do your self a favor and book another hotel. We also shortened our stay by 1 night and didnt received full refund even though we canceled within their cancelation policy. We asked for full refund for such poor service and communication but they failed to even get back to us.
2023 年 9 月入住 3 晚
Front Desk 于 2023年10月3日 的回复
I apologize for any miscommunications. I have fixed the refund. Our office hours are 9am-6pm

6/10 一般

Aegis

2023 年 9 月入住 4 晚
Front Desk 于 2023年10月3日 的回复
Thank you for your review. Hope to see you again.

6/10 一般

Rosan，Seatac

不满意：住宿条件和设施，服务设施
The pool has not been used in ages. The room was old and had a mildew smell.
2023 年 6 月入住 1 晚
Front Desk 于 2023年09月29日 的回复
Thank you for your feedback. We are in the process of renovations this coming year.

8/10 还可以

Eric

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Newly renovated room. Pricey for what you get though.
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月26日 的回复
Thank you for staying with us.

4/10 很差

Laverne S.

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
No one available in office before 9 am or after 6. Had to get our own new towels etc. . Breakfast was good, but not until 9 am. Too late! Never took out our garbage after asking for rm service. Motel is close to grocery store and gas station.
2023 年 9 月入住 3 晚
Front Desk 于 2023年09月26日 的回复
Thank you for your feedback. Sorry you didn't receive room service after request. We will address these issues.

6/10 一般

Joern

商务旅客
满意：客房舒适度
不满意：住宿条件和设施
2023 年 9 月入住 2 晚
Front Desk 于 2023年09月22日 的回复
We appreciate your feedback and hope to see you again.

10/10 超赞

James，Kennewick

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
We couldn't have asked for an easier or better place for our two day stay. It was convenient to get anywhere, yet quiet, peaceful and comfortable, we slept soundly. We loved being close to a general store and having a property we could stroll about with our morning coffee. The breakfast offered was just enough to fortify for our wandering in this unique town. we would definitely stay here again.
2023 年 9 月入住 2 晚
Front Desk 于 2023年09月22日 的回复
Thank you staying with us, and enjoying our little town . Hope to see you next time around

2/10 糟糕

Carol

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We didn't even stay we had to cancel. Expedia is so hard to navigate we couldn't cancel. Even before our time to stay. We contacted hotel to let them know but they couldn't cancel it for us. Yet we got so many emails and text about the stay.
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月22日 的回复
Sorry for any inconveniences.

10/10 超赞

Tony

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location. Staff was friendly. Room was clean and comfortable. Breakfast was not available until 9:00AM, a little late.
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月21日 的回复
We appreciate your feedback and are working on getting more staff to be open earlier and later.

6/10 一般

Lyle

2023 年 9 月入住 1 晚
Front Desk 于 2023年10月10日 的回复
Thank you for choosing us for your stay, and we hope to see you again.

10/10 超赞

Arthur

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
quaint hotel in a fun city. Check in was successful and easy.
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月21日 的回复
Thank you for staying with us.

6/10 一般

真实旅客

与家人出行
满意：员工和服务
不满意：清洁度
Set your expectations low.
Fairly run down property, but we needed a place to sleep. Seemed pricey for how run down it was.
2023 年 7 月入住 1 晚
Front Desk 于 2023年09月21日 的回复
Renovation are in out near future. Hope to see next time around

4/10 很差

Irma

团体旅客
满意：服务设施，员工和服务
不满意：清洁度
When I arrived in the evening, found no one on site. They left an envelope with my door # and code taped to the office front door. Room carpet was old and seemed dirty. When I pulled the top sheet back I noticed that the bottom sheet had a disgusting stain on it and the sheet had never been changed. I called the office, no one around to answer the phone. I was dead tired so put a towel on it and the top sheet over it. Didn't sleep very well. The next morning I went to the office and told them the story, showed pictures, which I had attached to a text and email already and asked for a new room. That one was better. The person at the front desk couldn't really do anything as she was not the owner, nor manager. I want to be refunded for that first night. THAT WAS NOT A GREAT EXPERIENCE!!
2023 年 9 月入住 3 晚
Front Desk 于 2023年09月13日 的回复
We apologize for any inconvenience. I do see you were giving a new room for your troubles. Thank you for staying with us. We are renovating everything this late fall.

6/10 一般

Shelly

与家人出行
满意：员工和服务，清洁度
Clean, recent new beds and furnishings. But the doors needed painted, the window needed a privacy but light allowing option (it was a dark curtain only - so if open on first floor, parking lot and cars right there.) There was no hairdryer. Walls are thin, so we heard people talking next door, the ice machine in the hallway, etc. And there were a TON of little bugs circling the light outside the outer door - so some came into our room with us as they landed on our clothes and in our hair. Time of year but... yuck.
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月13日 的回复
Thank you for your feed back

2/10 糟糕

Karen

不满意：清洁度、员工和服务、住宿条件和设施
We saw no staff. Room was clean, but coffee was never replenished. There were so many "no see'em bugs" that we had to leave the bathroom light on to attract them out of the bedroom. Never got clean towels and since there was never any staff, we couldn't ask for any. This was over 200 a night!
2023 年 9 月入住 3 晚
Front Desk 于 2023年09月13日 的回复
Thank you for your feed back. We are working on more staffing.

6/10 一般

Warren

2023 年 9 月入住 1 晚
Front Desk 于 2023年09月29日 的回复
Thank you for staying with. Hope to see you next time around.

10/10 超赞

Daoyang

2023 年 9 月入住 1 晚
Front Desk 于 2023年09月26日 的回复
Thank you for staying with us. See you next time again.

8/10 还可以

KATHY

满意：清洁度、员工和服务、客房舒适度
traveling Washington
This hotel is older, but clean. shower was very small. Bed comfortable. The breakfast is very small. The town is cute, it was a good stop, we would stay again if in the area.
2023 年 8 月入住 1 晚
Front Desk 于 2023年09月3日 的回复
Thank you for your feedback. See you next time around.

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad service
We are a small family traveling from California. Our plan was to visit North Cascades National Park on 08/14/23 and drive from Burlington through hwy 20 and spend the night in Winthrop. Our plans had taken a turn as the Sourdough Fire closed many parts of the national park and hwy 20. We called to see if we could cancel our reservation as the fire was a natural disaster that was out of our control. The man who answered the phone was not willing to work with us. He states he could not refund our reservation as it was already paid for and states we can still get to Winthrop through other roads that were open. I explained to him that a detour to Winthrop was going to take 5 hours and that our current situation was no longer going to end up in Winthrop for the night due to the fire, closure of the national park and roads. He states he would have the manager call me back to discuss the situation if I was unhappy but that they were going to charge us for the night anyways. I never received a call back from the manager and we were charged full price for a reservation that we could not keep due to a fire and road closure that was out of our control.
2023 年 8 月入住 1 晚
Front Desk 于 2023年09月3日 的回复
Thank you for your feedback

8/10 还可以

Mladen

团体旅客
满意：清洁度
It is an older property but it was clean and everything worked. It is toward the end of walkable distance to the "downtown" and it is near a gas station and store.
2023 年 8 月入住 1 晚
Front Desk 于 2023年08月31日 的回复
Thank you for your review. Have a great day.

8/10 还可以

William

与家人出行
满意：员工和服务
Beautiful area.
2023 年 8 月入住 1 晚
Front Desk 于 2023年08月29日 的回复
Thank you for choosing us. See you next time around.

4/10 很差

Sandra

与家人出行
I can’t say too much about the actual stay because I had to cancel but my review is about the customer service I received when I tried to talk to the front desk about a potential cancellation of my stay. 26 hours before my stay there I called to see whether I can get a refund or credit because my sister and I couldn’t justify staying at this hotel that we booked to go hiking for (which is the only thing you go there to do, nothing else to do around Winthrop). At this point all trails in the Cascades were closed due to wildfire and the smoke was blowing into Winthrop which brought the air quality index to 426 AQI (500 is the end of the scale). The front desk person on the phone said “that just because the wildfires inconvenience us” he can’t refund the stay. Please keep in mind that air quality over 300 is not only considered hazardous but according to EPA inhaling air of that scale can have “serious health effects to the entire population” (not just sensitive groups). I understand that the hotel is losing money in these circumstances as well, hence want to keep as many bookings as possible but making a customer come to a place that is this unhealthy for everyone, is ridiculous. I fully acknowledge that we were past the cancellation time but the way this was handled and we weren’t even given the option to get credit or move this booking to another date was just poor customer service.
2023 年 8 月入住 2 晚
Front Desk 于 2023年09月3日 的回复
Thank you for your feedback