It was a wonderful stay. Bed was so comfortable.
I was disappointed with not enough milk for coffee. And the tv channels were pretty poor. The signal was even abit blurry so tv quality I would say was bad and channel selection. But those would be my only two complaints.
Kristen
於 2022 年 6 月住了 1 晚
4/10 欠佳
AJ
2021 年 12 月 16 日
不滿:整潔度、職員與服務和住宿狀況
Disappointing slide in service quality
AJ
於 2021 年 12 月住了 2 晚
8/10 不錯
Food
商務旅客
2021 年 12 月 6 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good Service
Great thank you
Food
於 2021 年 11 月住了 1 晚
4/10 欠佳
真實旅客
商務旅客
2021 年 10 月 31 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Won't see me again
Slow service and bad attitude with check in, vulgar smell in the non-smoking room, towels dirty and room not even serviced and coffee refilled for my 2nd night stay. I won't stay there again. If you don't have transport, there are only a terrible bar where you can eat and food was a disgrace.
真實旅客
於 2021 年 10 月住了 2 晚
8/10 不錯
Terrin
家人同遊
2021 年 10 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful view
Terrin
於 2021 年 10 月住了 1 晚
8/10 不錯
Ismail
2021 年 10 月 8 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ismail
於 2021 年 10 月住了 1 晚
4/10 欠佳
Leon
2021 年 9 月 27 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Leon
於 2021 年 9 月住了 1 晚
8/10 不錯
Jean Marie Andre
2021 年 9 月 10 日
讚好:整潔度和住宿狀況
Clean but customer care can be improved
Golden Valley Lodge is situated next to a Casino and just across the highway to an important and pleasant shopping mall (but it requires a 3 km drive to get there as there is no direct access).
The hotel premises are clean and well maintained and so are the rooms. Cleanliness was good but the water sytem in the room requires revamping. The antique two separate faucets for water makes the washbasin an uncomfortable eperience. I thought all hotels had replaced this archaic system with the modern faucet that combines water in one tap. To make things worse, the water pressure was poor and uneven so showering was also not a great experience.
Breakfast was average - but this could be linked to Covid precautions - but the service by the waitress was so kind it made up for the minor failures.
Reception needs to be improved. The receptionist teams needs to be trained to offer smiles and hellos to newcomers even during Covid. It's already stressful to wear a mask and get oneself temperature monitored so it helps when one feels welcome.
Jean Marie Andre
於 2021 年 9 月住了 3 晚
6/10 一般
Natasha
2021 年 4 月 28 日
讚好:職員與服務和客房舒適度
不滿:住宿狀況
Natasha
於 2021 年 4 月住了 2 晚
10/10 優異
Femke
商務旅客
2021 年 3 月 29 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Femke
於 2021 年 3 月住了 1 晚
10/10 優異
Gerald
商務旅客
2021 年 1 月 14 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable
Comfortable
Gerald
於 2020 年 11 月住了 1 晚
10/10 優異
Gerald
商務旅客
2021 年 1 月 14 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable
Clean and comfortable
Gerald
於 2020 年 12 月住了 1 晚
10/10 優異
真實旅客
2020 年 9 月 19 日
讚好:整潔度和住宿狀況
真實旅客
於 2020 年 9 月住了 1 晚
8/10 不錯
JM
商務旅客
2020 年 9 月 17 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant stay
Staff was exceptionally friendly. overall good experience
JM
於 2020 年 9 月住了 1 晚
2/10 很差
Ronell.
2020 年 3 月 1 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Ronell.
於 2020 年 2 月住了 1 晚
8/10 不錯
Corvell
2019 年 10 月 9 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good Stay
The over-night stay was good
Corvell
於 2019 年 10 月住了 1 晚
10/10 優異
May
2019 年 6 月 8 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Had a lovely time. Everything just perfect.
May
於 2019 年 6 月住了 1 晚
6/10 一般
B L
2019 年 5 月 9 日
讚好:整潔度、職員與服務和住宿狀況
Will go back again
B L
於 2019 年 5 月住了 1 晚
8/10 不錯
Fayroza
2019 年 1 月 3 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fayroza
於 2019 年 1 月住了 1 晚
8/10 不錯
Cesare
2018 年 10 月 22 日
讚好:整潔度
不滿:職員與服務
Cesare
於 2018 年 10 月住了 2 晚
10/10 優異
Anita
2018 年 7 月 23 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Lodge with mall nearby
We really enjoyed our stay here. Spacious room with nice bed. Clean and nice big bathroom with bath and shower. In room coffee and tea station, fluffy white towels, tv with limited channels. The rooms are quite and the reception area is very nice and welcoming staff awaits you. Very close to Mountain Mill mall.
Anita
於 2018 年 7 月住了 1 晚
10/10 優異
Madalene
2018 年 5 月 17 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Spacious and comfortable rooms. Very nice breakfast. Overall a great stay. We will absolutely go there again!
Madalene
於 2018 年 5 月住了 1 晚
8/10 不錯
真實旅客
2018 年 4 月 19 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
8/10 不錯
Pamela
2018 年 4 月 18 日
讚好:整潔度、住宿狀況和客房舒適度
A few golden moments in Worcester in the cape
request a back room , as the front rooms are noisy all night long with the National road in front of them.
Nice size rooms, clean comfy bed.
WE had an issue as the hotel insisted we had not booked breakfast and hotels.com booking said we had. spoilt the morning bit but think we finally resolved it. Casino spoil but busy and varied, and two minute walk to the hotel. Food at the Casino average but filling, staff not too bothered re serving you or if you enjoyed it.