2/10 糟糕
Kimberly
与家人及幼儿出行, 与家人出行
2025 年 11 月 23 日
不满意：清洁度、服务设施、住宿条件和设施
Three days before our stay, I was told the room I booked wasn’t available, which I understood. We were given a suite with a pull-out bed instead, but the pull-out was unusable. The bedding hadn’t been changed, and the smell was awful. When we asked for clean bedding, we were told we’d have to wait until 10:30 PM for the night shift employee to arrive.
There is also no elevator, and we were placed on the third floor — something that should really be shared at the time of booking.
The only good part so far of our experience has been the gentleman who checked us in. He was very friendly and professional.
Kimberly
2025 年 11 月入住 1 晚
