Business is good therefore lacking of enough manpower when customers check out.
They forced to provide keys to park car downstairs hotel.
But asked customers to wait more than 15 mins when we need car to leave.
Also, no heater when temperature was 8-10 degree outside. Their feedback is it is still summer so their central heater can not work.
This kind of equipment is not good enough if they cost higher fee.
真实旅客
10/10 超赞
sultan
与家人出行
2024年05月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
فندق وموقع ممتاز
sultan
2024 年 5 月入住 3 晚
10/10 超赞
Audrey
与配偶出行
2024年05月10日
满意:清洁度、员工和服务、服务设施
Fantastic on all levels, especially the dining - will return!
Audrey
2024 年 3 月入住 7 晚
10/10 超赞
khalid
2024年04月24日
khalid
2024 年 4 月入住 2 晚
10/10 超赞
Marie
与配偶出行
2024年03月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent breakfast options, amazing 5 course dinners as well as afternoon snacks, just what you needed after a day skiing. Grand spa area was fantastic treatment for post ski recovery. Absolutely loved our stay at the Grand best location.
Marie
2024 年 3 月入住 8 晚
6/10 一般
Dominik
2024年03月3日
满意:住宿条件和设施,清洁度
Dominik
2024 年 3 月入住 1 晚
10/10 超赞
Tom
团体旅客
2024年01月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Tom
2024 年 1 月入住 4 晚
10/10 超赞
Hans Bernhard
与家人出行
2024年01月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Skiferie
Veldig bra opphold, transport til skibakkene, god frokost og middag. Live musikk i baren som også hadde en super atmosfære.
Dette hotellet anbefales på det varmeste.
Hans Bernhard
2024 年 1 月入住 4 晚
2/10 糟糕
真实旅客
2023年12月9日
满意:住宿条件和设施,清洁度
不满意:客房舒适度
Not worth it for the price we paid
Flat pillow resulted in pain at hubby back for the rest of our trip. We stayed in various hotels prior to this and had no issue. Although they provided different types of pillows but are really flat. They damaged my luggage too. It was a new samsonite luggage I bought in Austria as the one I had was damaged by ground control at the airport. Just 1 week old and it’s damaged again, it was carried and put into our room by the valet. They offered compensation though, by waiving off our room service dinner. But I rather they be careful about handling our stuffs than such compensation.