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策爾湖畔大酒店的評價

4 out of 5
策爾湖畔大酒店
Esplanade 4-6, Zell am See, Salzburg

評價

8.6

優異

10 分評分，優異；395 則評價中有 207 則" "
8 分評分，不錯；395 則評價中有 129 則" "
6 分評分，一般；395 則評價中有 29 則" "
4 分評分，欠佳；395 則評價中有 15 則" "
2 分評分，很差；395 則評價中有 15 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

CHUN TING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

不滿：職員與服務
Business is good therefore lacking of enough manpower when customers check out. They forced to provide keys to park car downstairs hotel. But asked customers to wait more than 15 mins when we need car to leave. Also, no heater when temperature was 8-10 degree outside. Their feedback is it is still summer so their central heater can not work. This kind of equipment is not good enough if they cost higher fee.

10/10 優異

sultan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
فندق وموقع ممتاز
於 2024 年 5 月住了 3 晚

10/10 優異

Audrey

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Fantastic on all levels, especially the dining - will return!
於 2024 年 3 月住了 7 晚

10/10 優異

khalid

於 2024 年 4 月住了 2 晚

10/10 優異

Marie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent breakfast options, amazing 5 course dinners as well as afternoon snacks, just what you needed after a day skiing. Grand spa area was fantastic treatment for post ski recovery. Absolutely loved our stay at the Grand best location.
於 2024 年 3 月住了 8 晚

6/10 一般

Dominik

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Tom

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚

10/10 優異

Hans Bernhard

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Skiferie
Veldig bra opphold, transport til skibakkene, god frokost og middag. Live musikk i baren som også hadde en super atmosfære. Dette hotellet anbefales på det varmeste.
於 2024 年 1 月住了 4 晚

2/10 很差

真實旅客

讚好：整潔度和住宿狀況
不滿：客房舒適度
Not worth it for the price we paid
Flat pillow resulted in pain at hubby back for the rest of our trip. We stayed in various hotels prior to this and had no issue. Although they provided different types of pillows but are really flat. They damaged my luggage too. It was a new samsonite luggage I bought in Austria as the one I had was damaged by ground control at the airport. Just 1 week old and it’s damaged again, it was carried and put into our room by the valet. They offered compensation though, by waiving off our room service dinner. But I rather they be careful about handling our stuffs than such compensation.
New luggage damaged
於 2023 年 12 月住了 2 晚

10/10 優異

Simon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A truly wonderful hotel!
What a wonderful hotel! Beautiful historic building in a stunning location with wonderful facilities, food and fantastic staff. I received a free upgrade and had a huge wellness room with an in room sauna and a stunning balcony overlooking the lake. The half board was such great value with a lovely 2 course mid afternoon snack, fabulous 5 course gourmet dinner and wonderful breakfast spread. They even dropped me off at the station as it was snowing. Lovely staff throughout the hotel, and great spa and pool facilities. Highly recommended, I will definitely be back!
Wellness room
In room sauna
Half board dinner
Restaurant
於 2023 年 11 月住了 1 晚

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Dennis

於 2023 年 10 月住了 1 晚

10/10 優異

Shaikha

於 2023 年 9 月住了 3 晚

10/10 優異

Jassem

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 5 晚

8/10 不錯

Eric

讚好：整潔度和職員與服務
The most exclusive Middle East hotel from Austria!
The hotel itself is excellent with optimum access to the lake. The hotel employees are dedicated and professional. We will not go back there because most guests are from the Middle East. It's like being in Dubai but in Austria. One day, this hotel will have to choose its clientele.
於 2023 年 9 月住了 3 晚

10/10 優異

Kulbir

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay overall
Beautiful location and room. Really pleased with our stay. Big size lake view room. Service was really good. Breakfast and dinner were both great and waiting staff were amazing. Reception staff was very helpful and friendly.
於 2023 年 6 月住了 2 晚

10/10 優異

Julian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic stay at Grand Hotel
We had an incredible stay at the Grand Hotel. Fantastic service with friendly, knowledgeable, helpful reception staff, beautiful facilities, beautiful views, delicious food. Perfect location to explore Zell am See and enjoy the lake. Loved the complementary paddleboat and bicycle options. A really special treat, we felt completely spoiled and the hotel is absolutely gorgeous, as are the spectacular mountains around Zell am See, jaw-dropping, 'Wow'!
於 2023 年 8 月住了 4 晚

6/10 一般

AFAF

家人同遊
不滿：住宿狀況
Location is very good, but the furniture is very old and consumer the beds and mattress very bad not comfortable and it’s noisy place because it’s near the lake and in the center. The parking it’s has valet parking not included the price of the room booking.
於 2023 年 8 月住了 2 晚

4/10 欠佳

Richard

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

8/10 不錯

Tibor

於 2023 年 8 月住了 1 晚

10/10 優異

Jenny

於 2023 年 7 月住了 7 晚

10/10 優異

Young-Doo

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
매우 좋았습니다.
직원분들이 매우 친절했으며 조식 석식이 아주 훌륭했습니다.
於 2023 年 7 月住了 3 晚

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

8/10 不錯

Eva Natalia

讚好：職員與服務
Fantastic view - but hotel need an upgrade
The hotel wins by its incredible view from the room. But the room was a little poor and need an update. The type of hotelguests that comes here, are noisy and rude.
於 2023 年 6 月住了 1 晚

10/10 優異

Helena

讚好：整潔度、職員與服務和住宿狀況
Alles ok
於 2023 年 5 月住了 2 晚

2/10 很差

Moussa

讚好：整潔度
不滿：職員與服務和住宿狀況
Since I entered the room I requested them several time to fix the AC with no proper response no acting to help.
於 2023 年 5 月住了 2 晚

10/10 優異

Leonardo g

於 2023 年 4 月住了 3 晚

10/10 優異

Andreas (Mainz)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Die Küche hat höchstes Lob verdient. Das fünfgängige Dinner war ein kulinarischer Höhepunkt.Mein Zimmer mit de wunderschönen Balkon war Spitze. Komme sicher nochmal wieder.
於 2023 年 4 月住了 3 晚

6/10 一般

Gary (Black Mountain)

伴侶同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
There was a horrible smell that emanated from the shower room. Smelled like sewage. Originally the area smelled more like bleach (as if they tried to correct it). But as the evening wore on - it became overpowering. We shut off the door and opened the windows int he middle of the night and were okay. When we drew the hotel's attention to it in the morning all they did was tell us that we should have brought it to their attention in the middle of the night - that they have someone on duty 24/7 - as if we were at fault. This is a shame because it put a damper on wha would have been a delightful stay. I would argue they probably should have apologized profusely and knocked some euros of the room charge. But they didn't. Pretty bush league for a fancy/expensive hotel.
於 2023 年 3 月住了 1 晚

10/10 優異

Sarah

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous stay
This is the second time we have stayed here and we love it. Fabulous location, very friendly staff, very comfortable rooms. The breakfast is fantastic (I think the best we have ever had,) Apparently the evening meals are great too but went out. The swimming pool area is lovely. As I wasn't skiing I had it all to myself in the mornings - I understand it gets busy with children in the afternoon. Our only gripe is the position of our room - 223. It overlooked both the lake and the town so we got best of both worlds.... until Monday night when the goods trains started rumbling past - almost continuously. There are also two family rooms next door and unfortunately we must have had the noisiest children ever staying in them who started shouting and running around from about 6.30 am. But that's our only gripe. THe hotel itself is lovely and we would definitely stay again.
於 2023 年 3 月住了 4 晚
GRAND HOTEL ZELL AM SEE 於 2023年3月29日的回應
Dear Sarah, thank you very much for your great feedback. It was a pleasure to have you here. We regret you heard the kids in the rooms next to yours. Nevertheless we hope to see you soon again and remain with kind regards from the entire GRAND HOTEL Team.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 4 晚
GRAND HOTEL ZELL AM SEE 於 2023年3月29日的回應
Dear Sir/Madam, thank you for your great feedback.

10/10 優異

Peter

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Ett mycket, mycket trevligt hotell med en alldeles egen stil. Personalen var helt fantastisk. Vi hade ett rum med balkong ut mot sjön med balkong som var underbart. Jag tror att detta är det bästa hotellet i Zell am See. Både SPA och enklare Relax (barnvänligt) med vackra utsikter.
於 2023 年 2 月住了 7 晚
GRAND HOTEL ZELL AM SEE 於 2023年3月29日的回應
Dear Peter, great to hear you enjoyed your journey. It was a pleasure to have you here. Hopefully soon again. Kind regards from the entire team.

10/10 優異

Les (Cheltenham)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff , lovely hotel
於 2023 年 1 月住了 2 晚
GRAND HOTEL ZELL AM SEE 於 2023年3月29日的回應
Dear Les, thank you so much for your great feedback. We wish you all the best and remain with kind regards from Zell am See

8/10 不錯

Doria (Saskatoon)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This grand old hotel has all the glamour and old charm you see in the photos. It takes you back to a different time & if you like that, it’s all you need. It is not all redone/repainted or remodelled for today, so don’t expect that. The hotel is beautiful and the view/location cannot be beat. The staff were amazing, so helpful and smiling always. The breakfast is pleasant & included in most packages. The lounge upstairs was an experience in itself, so do check it out. The spa was dated, but quite cozy & again fit the bill for relaxation. Overall we loved it!

8/10 不錯

Soheil

多人同遊
讚好：整潔度和客房舒適度
不滿：職員與服務
於 2022 年 12 月住了 6 晚

6/10 一般

Laura Lynne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Did not live up to expectations
Staying at this hotel was the primary reason I stopped in this city. I was looking forward to a beautiful room overlooking the water and a cozy scene as depicted in pictures. I need to remember that pictures lie. I was initially given a room on the 6th floor. The view was fine, but it was SO HOT and there was no air. Reception (Thalia) was extremely helpful and offered a downgrade to an air condition room. While the view was better and I paid for a higher room, I also needed to sleep so I moved. I regretted that decision as I was placed in a different building which was not convenient to getting to meals, etc and I discovered spiders. Parking was also confusing as it was not communicated just to pull up to the door and I ended up paying for parking twice. My luggage was damaged by staff when I was leaving the hotel and I wrote the hotel with no response from them regarding this issue. When I went to go to dinner that night there was an issue finding my name on the room list and I was made to feel like a trespasser. Then once I was settled they uprooted me to move me to another table. Completely unnecessary and insulting with people staring at me wondering what the issue was. My server also made fun of my trying to speak German to him causing more stares. People also kept coming by asking my room number repeatedly. I was not comfortable having my room number repeatedly stated out loud while traveling alone. What should have been a relaxing stay was sadly anything but.
於 2022 年 10 月住了 1 晚

10/10 優異

Bruno Pascal

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚

10/10 優異

DEIRDRE Maria (Andover)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful location on the lake. Hotel room slightly dated however good soundproofing. Only niggle No iron or ironing room. You could pay to have it done done if needed
於 2022 年 8 月住了 6 晚

10/10 優異

Heike

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Schöner Platz für Urlaub
Alles in Ordnung, Personal sehr zuvorkommend und professionell
於 2022 年 7 月住了 14 晚

10/10 優異

Abdulla

於 2022 年 7 月住了 1 晚

10/10 優異

Khaled

於 2022 年 7 月住了 1 晚

4/10 欠佳

Amina

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
سيئ جدا
معاملة الموظفين سيئة وخاصة في المطعم عدم وجود المراوح وعند توفيرها تم تغير المروحة بمروحة عاطلة الموظفين سيئون للغاية ولا يحترمون النزيل المكان ممتاز غير ذلك لايوجد حتى الاسرة والمخدات مستهلكة وتسبب عدم الراحة في النوم لايوجد مكواه
於 2022 年 7 月住了 3 晚

4/10 欠佳

Sarah

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 6 晚

8/10 不錯

Wei

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
rundum zufrieden
於 2022 年 6 月住了 3 晚

10/10 優異

mohammed

於 2022 年 6 月住了 3 晚

8/10 不錯

Susanne

讚好：整潔度和住宿狀況
Lage und Essen TOP, Service hat nachgelassen
Die Lage ist immer noch einmalig und das Essen außergewöhnlich gut, auch wenn jetzt nur noch zwei Gänge beim Abendessen serviert werden und Vorspeisen und Dessert jetzt per Selbstbedienung am Buffet stattfinden. SPA leer, sauber und angenehm. Service scheint teilweise neu, unerfahren und unmotiviert zu sein, es mangelt teilweise an der bisher bekannten Freundlichkeit und Aufmerksamkeit des Hauses. Dies betrifft nicht das SPA und die Mitarbeiter der Imperial Bar. Das Zimmer war dieses Mal eine Katastrophe - direkter Blick auf die Bahnschienen und entsprechende Lautstärke auch nachts - von ruhigem Schlaf konnte daher keine Rede sein. Ich hoffe sehr, es handelt es sich um die Wiederanlaufschwierigkeiten nach Corona.
於 2022 年 6 月住了 4 晚

10/10 優異

Scott

於 2022 年 6 月住了 1 晚

4/10 欠佳

Rainer

伴侶同遊
讚好：整潔度
不滿：職員與服務
Lage und Aussicht einzigartig schön. Dieses wird leider von einem überforderten / lustlosen Personal, sei es an der Rezeption bzw. im Restaurant getrübt.Vielleicht lag es auch an unserer falschen Nationalität. Die Qualität des 4 Gänge Menü am Abend war mit Verlaub eine Frechheit. Was wir dem Manager vor Ort mitgeteilt haben.Es wurde uns außer der Erläuterung der Personalstrategie kein Ausgleich Angebot. Sehr Schade
於 2022 年 6 月住了 2 晚

8/10 不錯

Omar

讚好：職員與服務
不滿：住宿狀況
Rusty hotel with great staff
The hotel is very old. the staff is great. The breakfast was great There was a spider hanging in front of our window. No one informed us that the parking is not free, we were surprise that we had to pay them for that
於 2022 年 5 月住了 4 晚