did not like the tunnel to east wing. felt like a "budget" extention. not luxury
Matthew
2024 年 4 月入住 3 晚
10/10 超赞
Cardasha
与配偶出行
2024年02月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The absolute BEST of the best, the ambience, the service, the staff was amazing. Will be back my next time in Zurich.
Cardasha
2024 年 2 月入住 4 晚
8/10 还可以
Patrick
2024年01月18日
Patrick
2024 年 1 月入住 2 晚
8/10 还可以
Thi Thu Oanh
2024年01月8日
Thi Thu Oanh
2024 年 1 月入住 2 晚
8/10 还可以
Demien
与配偶出行
2024年01月1日
满意:清洁度、服务设施、住宿条件和设施
Demien
2023 年 12 月入住 1 晚
2/10 糟糕
Mandana
与家人出行
2023年12月26日
不满意:清洁度、员工和服务、住宿条件和设施
Be AWARE OF!!!!!!! This part is not 5 Stars hotel!!
-the “Amazing room” is not part of main building and not a 5 star hotel part. It’s separate building that you walk 5 minutes in a crappy tunnel.
-you have to use the East entrance which open up in a not so nice street.
-Rooms are very very small. No space for luggages. Bad design of the room. Too much unnecessary furniture.
-Bathroom is so small. No room at all to put your make up bag anywhere, just on top of fucet.
-if you taller than 6’ you have to bend your head to shower.
- Lazy, in professional management.
-front desk manager is rude and lacks of management skills.
-they ruined our Christmas dinner by reserving on one of the restaurant at the hotel but when we got there at our reservation time, the restaurant was closed. We had to figure out what to do while everything was closed. So got a very very low quality and expensive food from the bar.
-they didn’t brought our luggage till we call them an hour later.
-the only nice thing was the Spa and pool which you have to walk through cold tunnel for 5 minutes to get there.
So one more time you pay for 5 star hotel but it’s a scam and put you in a building and room with 3 star quality condition.
I would not recommend it to anybody.
Mandana
2023 年 12 月入住 2 晚
10/10 超赞
Aram
2023年12月21日
Aram
2023 年 12 月入住 2 晚
6/10 一般
Kohler
2023年12月12日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Na ja, grosser Hipe aber der Rest stimmt nicht:-(
Hotel mit grossem HIPE aber leider wird dies nicht so geboten. Wartezeit für das bestellte Frühstück über 1h… Zimmer im East Wing na ja hatte schon bessere Zeiten hinter sich, wir sprechen da über ein 5Sterne Hotel