Zutphen Spa Hotel

"The room was clean on arrival. However, the room was not cleaned for 5 days I was there. There was some coffe pods on the first day, then no replacements. I did ask for more coffee, milk and sugar. They gave 3 coffee, no milk or sugar. Breakfast was okay, however the hot options were scrambled eggs and bacon. 2 days they did put on chicken sausages and beans. There were other continental options. The evening menu was the same for every night. Except Sunday when it was closed. Would not stay here again. To far out from everywhere. "

"Welcome from the reception staff was great and the help at checkout excellent "

"We stayed here also a year ago and the hotel has definitely taken a turn for the worse. They have removed the front desk and replaced it with self check in iPads. Whoever thought of this should be fired immediately: a hotel relies on its personal touch and human interaction. I’m young and able, but no guest arriving after a long journey wants to fill out info on an iPad! Everything about our stay felt cheap. The hallway to our room was freezing. The duvets are so thin that we called (from our cell phone because there’s no phone in the room) for a second duvet, the floor in the bathroom is unheated and freezing, and I could go on. Our son with baby had a second room and they informed us in advance that they charge extra for a baby cot (unacceptable). There’s a coffee station in the lobby and it says with big letters that if you’re a guest staying in the hotel, you’re not allowed to use this coffee station (also unacceptable). It’s Christmas but not a festive chocolate in sight (I could swear there were chocolates last year at the front desk!). No welcome note or welcome gift in the room. Everything about our stay said that this hotel is past its prime and won’t survive. Our stay was just mediocre at best. One positive: the gin and tonic with berries in the bar is fabulous and the bartender was great (tip for the hotel: keep him). "