Gold Coast All inclusive Holidays

This is my favorite NYC hotel when I travel solo, Rooms and decor are perfect, service is amazing and I love the rooftop!

This is the the best and most convenient location to stay around midtown time square area……you won’t ever regret this decision

Excellent hotel that is well kept. Staff are very friendly and professional.

LOCATION. LOCATION. LOCATION!!!!! I interacted with reception I believe 3 to 4 times and it was very robotic, except for only one experience. Being across from Central Park was a game changer and ultimate New York experience. I read reviews about the elevators and it’s true, for whatever reason they just seem to be very slow, especially in the mornings before 10 AM. We had the AC unit in the room at 68 or 70 and it just never got cold but we were never uncomfortable, but we weren’t as comfortable as we could’ve been. Overall, it was a 4.5 out of five stars.

Very disappointing – nowhere near a 5 star! We stayed at the hotel for five nights, expecting the standard and service associated with a five-star hotel, particularly given that we had paid extra for a premium room on a higher floor. Unfortunately, the experience fell well short of those expectations. The hotel itself felt extremely tired, dated and poorly maintained. Most disappointing of all was the cleanliness. The condition of the room and surrounding areas was simply not what we would expect from a five-star property. In our view, the hotel was operating at a standard closer to a two- or three-star property. We raised our concerns with the staff, who showed us alternative rooms on lower floors. While some of these rooms appeared to be in slightly better condition, this did not address the fundamental issue: we had specifically paid a premium for a higher-floor room. When we asked whether the difference between the premium higher-floor room we had paid for and a lower-floor room could be refunded if we accepted the alternative, we were told this was not possible. We were instead advised that we could cancel our existing booking and rebook another room at a lower floor at a higher cost. This was particularly frustrating and, in our view, showed very little willingness to resolve the problem fairly. We ultimately stayed for all five nights, but only because changing hotels at that stage would have been extremely inconvenient. Would never return and do not recommend!!

Always the best :) My favorite hotel and location :)

This is the the best and most convenient location to stay around midtown time square area……you won’t ever regret this decision