Northern Rivers Rail Trail Beach Holidays

We were greeted by Riley at reception, who is professional, well-presented and helpful. The room was clean, tidy, and faced an entertaining point of the green. We enjoyed the pool. Unfortunately, the shower switch was broken, meaning only the bath was available for refreshing upon return to the room. Additionally, the power point on the window side of the bed is broken: the switch doesn't turn off and when I put my charger into the socket there was a pop. There was also a peculiar scent about the room when we arrived. We were disappointed room service wasn't an option. Overall, a pleasant stay that we enjoyed. 3½ stars out of 5. Many thanks to all staff who keep the resort running.

The room was cleaned, and the staff were friendly, with clear communication. Our check-in after hours stood up because of the organisation and reception, even though they were closed.

Good service, good stuff five star

The hotel facilities and room were spotless and excellent, everything needed for our stay. The staff were welcoming and helpful anytime we asked for anything The only minor comment there were some maintenance work being carried out in the outdoor pool area which we received no notification of and was not acknowledged when we checked in

Cleanliness, location and the on site pool , restaurant and bar is excellent

Stayed at Sofitel Gold Coast and overall had a great experience. The location is excellent—right in the heart of Broadbeach with plenty of restaurants, cafes, and entertainment just steps outside the hotel, making it incredibly convenient. The staff were friendly and welcoming, and the hotel offers nice amenities that add to a comfortable and enjoyable stay. Everything felt well-maintained and up to the Sofitel standard. The only downside is parking. There’s no complimentary customer parking, and guests are required to pay hefty parking fees to use the hotel parking, which is disappointing considering the premium price point. Aside from parking, it’s a solid stay and a great choice for the Gold Coast.

The hotel facilities and room were spotless and excellent, everything needed for our stay. The staff were welcoming and helpful anytime we asked for anything The only minor comment there were some maintenance work being carried out in the outdoor pool area which we received no notification of and was not acknowledged when we checked in

Staff and cleanliness