United States of America Cheap Holidays

Very close and accessible

Was not sure what I would find at Rio because I have not been there in so long. The property is in excellent shape, the room was great, the bed was comfortable.

Everything was 10/10

The people know you when you return. Very nice!

The LINQ property is nicely maintained, my room was large and very clean, and the bed was comfortable. There are good in-resort dining options and lots of other fun choices in the nearby LINQ Promenade behind the main building. Reasonable walking distance from Sphere. My frustration was with both check-in and check-out. I requested and paid for early check-in after arrival and the app stated that I would an email when my room was ready. I never got such an email. I ended up checking in at the regular time, and then the next day on my invoice found I had still been charged for early check-in. The front desk staff agreed to "comp" the charge, but acted like they were doing me a big favor when in reality I never got a service I paid for. The vague explanation was that as soon as I had completed Express check-in, I should have known to go to the desk to ask about my room. Then why do express check-in online? And if that's the process, just let the guest know up front. Later, when I clicked the Express check-out button, because the app stated I could schedule my check-out, I was checked out automatically and had to call the front desk to correct this as well. The front desk staff commented, "It happens to everyone!" Then maybe it's time to revisit that feature of the app to make it more user-friendly. I suppose I would stay here again to be close to Sphere, but I wouldn't even bother trying to check in or check out until the precise times of regular check-in and actual check-out.

Nice hotel. Staff was very friendly. Restaurant Staff was really good. Overall I would stay here again!

Very close and accessible

The LINQ property is nicely maintained, my room was large and very clean, and the bed was comfortable. There are good in-resort dining options and lots of other fun choices in the nearby LINQ Promenade behind the main building. Reasonable walking distance from Sphere. My frustration was with both check-in and check-out. I requested and paid for early check-in after arrival and the app stated that I would an email when my room was ready. I never got such an email. I ended up checking in at the regular time, and then the next day on my invoice found I had still been charged for early check-in. The front desk staff agreed to "comp" the charge, but acted like they were doing me a big favor when in reality I never got a service I paid for. The vague explanation was that as soon as I had completed Express check-in, I should have known to go to the desk to ask about my room. Then why do express check-in online? And if that's the process, just let the guest know up front. Later, when I clicked the Express check-out button, because the app stated I could schedule my check-out, I was checked out automatically and had to call the front desk to correct this as well. The front desk staff commented, "It happens to everyone!" Then maybe it's time to revisit that feature of the app to make it more user-friendly. I suppose I would stay here again to be close to Sphere, but I wouldn't even bother trying to check in or check out until the precise times of regular check-in and actual check-out.

Very close and accessible

Was not sure what I would find at Rio because I have not been there in so long. The property is in excellent shape, the room was great, the bed was comfortable.

Everything was 10/10