West Bergen Luxury Holidays

Location is central if you want to stay near Times Square. AC worked well. On the not so positive front, the hotel is dated. The room I stayed in had duct tape around the window to seal it. The bed mattress was not comfortable for me.

Everything, in general, was wonderful—the breakfast was exquisite. My regards go out to the entire staff, including all the Dominicans and other Latinos I met; the service at the bar was exquisite, and everyone was truly great. As for cleanliness, I give them 200% out of 100%. This was my first time in New York, and let me tell you: on my next visit, I will definitely return to this hotel—it is perfectly centrally located.

Pros: Nice hotel and the room was sizable for NY which is one of the reasons we picked this hotel. Cons: gnat like flies, mostly in the bathroom but a few in the room area. No killing them off, because more just show up. The hotel says they are working on the problem. Hopefully will be fixed soon

The staff was very friendly and the amenities were fantastic.

They position it as a resort-style luxury experience, but it is far from that. It is really just a basic standard hotel stay with small rooms. So the value just isn't there, especially when you're paying a nightly resort fee for a place that has little to no amenities and minimal service. Even if they give you the $20 day credit, it doesn't outweigh just staying somewhere else. It's not in a crowded area with service that just doesn't compare to what else is in the area for the exact same price. Then this hotel is just across the street. The only reason to stay here is to read the history on the walls, which you can do for free if you just come as a patron versus a guest of the hotel. If you want to say you stayed at the hard rock save that bucket list for Vegas. This isn’t even comparable.

The staff was very friendly and the amenities were fantastic.

I was pretty surprised how quickly this place has gone downhill in just the last 12-18 months given it’s still a relatively new property.

Absolute perfection.

Great location close to everything! Staffs are nice and helpful.

Everything, in general, was wonderful—the breakfast was exquisite. My regards go out to the entire staff, including all the Dominicans and other Latinos I met; the service at the bar was exquisite, and everyone was truly great. As for cleanliness, I give them 200% out of 100%. This was my first time in New York, and let me tell you: on my next visit, I will definitely return to this hotel—it is perfectly centrally located.

Pros: Nice hotel and the room was sizable for NY which is one of the reasons we picked this hotel. Cons: gnat like flies, mostly in the bathroom but a few in the room area. No killing them off, because more just show up. The hotel says they are working on the problem. Hopefully will be fixed soon