Northern Vietnam Romantic Holidays

The staff at the hotel are exceptional. They are very professional and worked quickly to meet our needs. When we had early tours to join, the staff packed breakfast for us and had them ready to go. When we discovered some small insects in the hotel room, they were able to move us to another room without any issues. Otherwise, we also noticed that one of the bedsheets seems to have some old stains on it and it never got changed out. The rest of the towels and duvets were changed daily though. The included breakfast was delicious and provided ample variety. Overall, we liked the hotel and its location, which gave us easy access to the Old Quarter. Just note that there are road closures in the area on weekend evenings when the street becomes a pedestrian only area.

This is a great hotel on the edge of the Old Quarter with a good restaurant and spa. But it’s the staff that deserve all the accolades - they are simply outstanding and go out of their way to help, even assisting us to rebook part of our onward travel when our plans changed due to illness. You will be well looked after.

This property is next-level. From its history to its level of service, you are treated splendidly from arrival to check-out. An example: They noticed a wheel on my luggage that had started giving me problems and proactively asked if they could send it out to a local shop for a quick overnight fix that was very cheap and all arranged by them. My room was stunning and you should check out the free history tour of the bomb shelter adjacent to the pool. You must also try the Charlie Chaplin martini! Staff person Claire was so helpful and friendly getting me situated in my room and their traditional uniforms are so lovely. Also, opt for the breakfast bar at Spice Garden. It is so delicious, fresh, and beautifully presented!

Our room was very clean and everyone we dealt with was very nice. The hotel is in a perfect spot for checking out the old Hanoi. Plenty of shops and restaurants very close