Quan Lan Island Ski Holidays

The staff were very pleasant and assisted with every query.

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

Angela was helpful from the beginning. The hotel is perfectly situated in the middle of everything and had everything we needed. It is the old quarter so there is some age to the building, but the rooms are remodeled with new bathrooms, furniture, and all other basic amenities. Highly recommend this was perfect

Great location and friendly staffs

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

Excellent attention to details by staff from check in to check out. Good breakfast. Pick up and airport drop off.

The staff were extremely helpful and made us welcome and comfortable. They recommended restaurants and booked tours for us.

Angela was helpful from the beginning. The hotel is perfectly situated in the middle of everything and had everything we needed. It is the old quarter so there is some age to the building, but the rooms are remodeled with new bathrooms, furniture, and all other basic amenities. Highly recommend this was perfect

Excellent attention to details by staff from check in to check out. Good breakfast. Pick up and airport drop off.

The staff were very pleasant and assisted with every query.

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.