「Overall, a disappointment. We've stayed at the Island Grand before and it was fantastic. The Rumfish, no so much.
1. We did not get the upgraded villa we reserved and paid for, because "none were available". No compensation.
2. There was no hot water for 2 of our 5 days, due to maintenance on another unit.
3. Paying for parking on-line was a hassle and getting help was challenging because "it's a new system. "
4. The gift shop doesn't open until 3pm??
5. Rumfish is just a beach hotel. The...
「This was a wonderful hotel. The room and all of the amenities were exceptional. The customer service was amazing, the facilities were just spectacular. I highly recommend The Don CeSar. I will definitely be back!」