Napa 4 Stars Hotels

"Everything is so far away from our room. We have two rooms but did not get a parking space. Both parking spaces near our room happened to belong to the odd numbers. We and our friends rented one car but both our rooms were even numbers. We informed the front desk but they did not accommodate us. They do provide golf cart pick up or drop off to the gym or restaurant. That was nice."

"Great spot as home base for all Napa winery tours!"

"Horrible Check-in Experience, 30 minutes waiting in line, people cutting in line, employees extremely slow, and no sense of urgency. While this is a resort and I expected it to be busy, the lack of urgency from the staff (except the bellboys) was appalling. We had to run immediately to dinner so we got to our room when we returned. Just to find they gave us the wrong room, not the suite we ordered. Walked across the resort because no one answers the phone and the AI that they use to “assist” you is a joke. I booked via hotels (dot) com. The same lady who checked me in blamed it on Hotels and the “systems”. This is absolute bs because I am sure they gave our suite away. We negotiated a rate to stay in our current room as we were not moving all our stuff. We will see what happens upon checkout (hopes are not high). Our room has multiple light switches that don’t work, the sliding door to the toilet is jammed in the wall, the shower faucet handle feels like it will fall off. The room view of the vineyard is beautiful though."

"We had a great stay. The location was easily walkable to restaurants and shops. The hotel room was bigger than expected and very comfortable. The hotel staff will professional and efficient. Great amenities as described. We were particularly impressed with the attached bakery (see picture)."

"Spoke with the hotel ahead of time about early check in and late check out, also to make sure that there were flowers with a card arranged in the room beforehand since it was Valentine’s Day weekend. When we checked in, they were behind, didn’t have the flowers and wouldn’t allow us to check in for 2 hours. The hotel wasn’t busy, or over booked, and the pictures online absolutely show a different experience than real life. The hotel is directly off the main road, not tucked away. Is on a very small winery, was under construction, and the staff members at the front desk were “aloof” to be as kind as possible."

"I booked this property based on the photos, location, and reviews of it being a 4 star hotel. This IS NOT a 4 star hotel. This is a 3 star hotel charging fees of a 4 star hotel without the amenities. This property has no room service, no formal restaurant, and no spa or even pool. While this property was downtown Napa, it was on an industrial road a 1 mile + walk to downtown. They charged $18 for parking each day and a $30 resort fee, which you could use on food or bev but limited to $30 each day not accumulative. We arrived at 11pm, and our shower had pink mold, hair of another guest, and none of the soaps or lotions were filled. Housekeeping would leave towels and trash bags in the hallway on the floor while they cleaned other rooms. Overall the hotel was "fine" but if you are looking or expecting a 4 star hotel this is NOT it."

"Truly an incredible property!"