Northern Louisiana 4 Stars Hotels

"The $40 resort fee was inconvenient and taken out of deposit once it was given back. I was never notified of this fee "

"When booking the room, I clicked on a non-smoking room that had a view overlooking the river. When I looked at the itinerary, it was very vague in what I was actually getting. It said smoking-non smoking. Requests non smoking. In my mind, I said I should call and make sure I get a non smoking room because the last time I booked here, I went with a smoking room at a cheaper price. My wife and I couldn’t stay in it because it was choking us. Because they probably have a hard time filling smoking rooms, if you chose a smoking room at a previous stay, they think it’s ok to just put you in a smoking room. Sure enough, I get to the property and they put us in a smoking room, I told her I’m going to need non-smoking, all they had was a pet room non-smoking with a view overlooking the parking lot. Not cool, I payed more money with the view and they put us in a pet room looking over parking lot. "

"Carpet stained badly"

"The hotel and Casino were very nice however I think they were very new still check-in took a lot longer than I believe it should. We were there for a conference, so there were a lot of of us and I believe they were understaffed in a few areas. Also the lobby bar had two bartenders one night yes they were slammed, but we are used to having a lot of us at a realtor convention however one of the bartenders had a horrible attitude demeanor, and acted as if she didn’t want to be there at all. I believe management should’ve stepped in and helped more but also this bartender at a certain time should’ve been sent home or sent to a different location in the casino that was less busy.I Someone else should’ve been pulled to replace her. I did speak to a manager and told him I understand we were a lot, but her attitude was not professional and had she tried, a little harder, we would’ve tipped her even more. More times than not I feel like these conventions are always understaffed or they don’t understand which type of clients are coming in. For future reference Realtors drink and eat a lot we are fun bunch we don’t mind waiting as long as it’s within reason, we tip well because we work hard and we play hard. Whoever is in charge of booking conferences maybe should look into who is coming so you can better staff certain areas. Obviously certain clients aren’t going to drink as much but again it was a nice stay overall, but there were some kinks to be worked out."