Oxford 4 Stars Hotels

"Everyone at the front desk is very helpful"

"The hotel doesn’t live up to its photos. The elevators were noticeably dirty, our room smelled like cigarette smoke, and the air conditioning wasn’t working when we arrived. We called the front desk and spoke with Melanie, who said the hotel was fully booked so we couldn’t switch rooms, but that an engineer would come up to fix the AC. Forty minutes passed and no one showed up, so we called again. This time we were told the engineer had already reset the thermostat remotely, but the room was still warm and stayed that way all night. We also noticed rooms showing as available online while being told the hotel was at capacity, which was confusing. By then it was past 10:30pm and we were tired, so we let it go. Not a great night’s sleep. The one highlight was the valet team, who were genuinely kind and went out of their way to help."

"The staff throughout the property was excellent, from housekeeping to dining and front desk"

"Enjoyed the roof top but long wait times. I had to 2 free drink tickets but they weren’t given to me at check in so I never used them. My room had all the set up for coffee including a coffee pot but no coffee or creamer. Otherwise enjoyed our stay."