Panorama Route 4 Stars Hotels

"Start with the good things...the setting is beautiful and the receptionist was very kind. The roads were well maintained and parking was easy. The place has a lot of potential. The disappointing issue was that the Expedia listing is not accurate and the owners were completely non-responsive. The restaurant is not open as described in the listing (breakfast is provided, though). Also, the tent I booked said it had a private pool. That was not the case at all. The listing for both tents listed a private pool but it was only available to one of them. That would not have been bad if the owner had given me the courtesy of a response. When I brought it up, they ignored my message. I know they read it from the read receipt. Later, when the power went out, I notified them. No response until morning when they curtly informed me of the time it came on (just maybe 10 minutes later). Coincidentally, I was fully aware of that time and didn't intend my message as a complaint. I felt they were offended by it since they didn't respond until 8 hours later. Finally, the 3 spiders in my sheets were the last straw. It was a tent, so maybe understandable, but I did not feel confident that I found them all. I checked out early and they obviously did not offer a refund. I did notify Expedia of the listing discrepancies and they attempted to contact the owners with no success. Beautiful place, but know what you are getting. As an experienced traveller, this is the first negative review of my life."

"Beautiful place, giraffes, zebras walking around in a widlife estate. Very friendly staff. "

"The property was really clean and had good amount of towel plates cutleey etc. the major issue we had was that the roof was leaking everywhere in most rooms. One of the beds was wet and we slept with water dripping next to us the enter night. When I raised it with the reception, there was no apology for the inconvenience but only stating that it was the thatched roof. If they know about the leaks, they should maintain the roof."